Description:

　　Our client is currently seeking a Voice/Network Engineer to support both Pure Connect and Pure Cloud for the IT Telecommunications Department. This engineer will work with technical teams and business leaders to design, develop, and maintain Interactive Voice Response (IVR) and call flow routing for DTMF and advanced speech applications. Partner with department managers and end users to understand business needs, gather requirements, and develop solutions to deliver the desired call center experience. Support and maintain existing Telephony, Contact Center solutions, and demonstrate complex critical thinking skills. Lead implementation of API/ Web Service integrations to back-end systems. Working knowledge of QM recording, Outbound dialing campaigns. WFM, Omni-Channel Analytics, Customer Journeys, and Reporting. In addition, this individual will perform systems tuning to optimize performance of IPT systems and reduce communication costs and analyzes IPT systems and performance data for purposes of capacity analysis and management. The individual will need to take responsibility for solution development and integration with other specialized disciplines: network security, wireless network, and IP telephony, call center, etc. The individual will also be an accountable for technical aspects of the platform, supporting complex solutions and ensuring solutions will fit within the network architecture. Keep abreast with advanced Unified Communication technology used by the industry. Assume responsibility for technical studies and make recommendations for products and services covering overall Unified Communications (UC) platform.

　　Skills:

　　ACD, Cisco voice, Voip, Network engineering, IVR, ASR, cisco routers, Cisco networking, Cloud, Router, cisco call manager

　　Additional Skills & Qualifications:

　　These candidates will also be an accountable for technical aspects of the platform, supporting complex solutions and ensuring solutions will fit within the network architecture. Keep abreast with advanced Unified Communication technology used by the industry. Assume responsibility for technical studies and make recommendations for products and services covering overall UC platform. Candidate is expected to liaise with Business Stake holders as well as users & other call center groups for Pure-cloud implementation and support Excellent verbal, written, and technical documentation skills.

　　Experience Level:

　　Expert Level

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.