Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.

　　You will be responsible for managing end to end operations for a Trust Safety client, where Content Moderators role is analyzing and reviewing user profiles, audio, videos, and text based content and or investigating, escalating and or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content e.g., graphic, violent, sexual, or egregious . Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture s well being support program, designed specifically for the Trust Safety community, provides valuable skills to promote individual and collective well beingWHAT WILL YOU DO

　　You will be accountable for results of work to both Accenture and client.

　　You will be responsible for Operations, medium term planning, objective setting, and development of new procedures within area of responsibility, through interpretative judgment of overall policies and goals.

　　Provide and implement business focused solutions within time & cost constraints

　　You will be accountable for developing and managing key internal external client relationships and for client satisfaction ensure achievement of key performance indicators.

　　You will be accountable for performance against financial parameters, and monitors and reports on budgetary aspects within own area.

　　May have significant input to budget setting financial proposals and reviews.

　　Lead and manage a team and allocate resources and responsibilities across team to deliver business results and develop team members.

　　Manage and ensure consistent application of human resource processes including career development, salary review, resources and performance management within area of responsibility.

　　Define and manage group team structures and resource levels to support business needs.

　　People management and engagement are a key function of this role.

　　WHAT DO WE EXPECT

　　At least 3 years of managerial experience in the Trust & Safety industry - preferable

　　Minimum 1.5 year on the current role, demonstrating ability to meet SLAs metrics

　　Strong business acumen, client facing experience revenue financial management

　　Tangible transformation records and ability to drive E2E change Management with proper Ops rigor

　　Experience managing productivity driven operation within estipulated wellness standards

　　Experience managing quality driven operation on a regional level with strong recovery plans data driven backbone

　　Strong communication skills with all levels of employees and management

　　Ability to drive special projects, to be flexible and work analytically in a problem solving environment

　　Solid knowledge of human resources policies and procedures, labor law

　　Proven focus on Continuous improvement and adding value to clients

　　Extensive experience in Content Review Process is mandatory