Business Analyst - GSB Admissions

　　Graduate School of Business, Stanford, California, United States

　　Information Technology Services

　　Post Date Jan 09, 2024

　　Requisition # 101879

　　Stanford'sGraduate School of Business(GSB) has built a global reputation based on its immersive and innovative management programs. We provide students a transformative leadership experience, pushing the boundaries of knowledge with faculty research, and offering a portfolio of entrepreneurial and non-degree programs that deliver global impact like no other. We are committed to advancing diversity, equity, and inclusion­in service of our mission of developing innovative, principled, and insightful leaders who change lives, change organizations, and change the world. We invite you to be part of this mission.

　　The Director of Operations in the GSB Admissions Office at the Stanford Graduate School of Business seeks an experienced Business Analyst. The Operations team designs and manages the systems and infrastructures that improve our ability to attract, recruit, select, and enroll outstanding MS students for our MSx Program and MBA students for our MBA Program. The Business Analyst will lead the evaluation of our business processes, identification of technology gaps, and prioritization of technical needs and requirements. The Business Analyst also will support Operations priorities, procedures, and systems to ensure our department meets its deadlines and delivers exceptional results. ln addition, the Business Analyst will comanage the Slate software that supports the admission lifecycle, including email campaigns, event management, application submission and review, interviewing, and enrollment management.

　　In this role, you will leverage strong data architecture, system development and technical implementation skills to develop solutions that address our business priorities. You will bring proven project management expertise and experience collaborating and negotiating with senior stakeholders and business partners to ensure success. Also, as a key member of the Operations team you will partner with colleagues to develop solutions to business and technical problems throughout the admissions lifecycle; answer inquiries from program prospects, applicants and admits; support admit verification, visa and other prematriculation processes; and participate in department events and initiatives.

　　Your primary responsibilities include:

　　Evaluate current admission systems and business processes and develop proposals for improvements based on strategic goals, client needs, and technical capabilities. Present findings to senior stakeholders, business partners and IT staff.

　　Engage staff through discovery sessions to identify their business needs. Document technical requirements and specifications. Cultivate relationships to develop successful business solutions.

　　Oversee the development and implementation of technical solutions. Proactively update staff on project statuses, including issues that may impact admission processes and deliverables.

　　Closely collaborate with IT development teams on behalf of the department to support new projects and respond to critical system issues.

　　Continue to enhance the Slate platform by creating new custom features for admissions processes.Examples may include dynamic forms, emails customized with liquid markup, and portals with dynamic content.

　　Develop testing plans, user training and documentation, reports and dashboards.

　　Ensure high level of client satisfaction by monitoring admission systems and identifying and escalating potential system or process concerns.

　　Respond to prospect, applicant and admitted student inquiries over the phone and via email.

　　Support prematriculation processes such as visas, verification and transcript review.

　　Exercise discretion in working with sensitive data and processes.

　　To be successful in this position, you will bring:

　　Bachelor's degree in business administration, computer science or a related field, plus eight years of relevant work experience, or a combination of education and experience.

　　Demonstrated experience managing complex management information systems and projects in a fast-paced environment, including overseeing technical staff.

　　Ability to assess, optimize, design and document complex business processes and functions.

　　Proven problem solving and analytical thinking, including approaching problems systematically and collaboratively.

　　Commitment to operational excellence with the flexibility and openness to innovate, especially related to automating existing work functions or processes.

　　Expertise in creating forms, emails, and portals in the Slate environment.

　　Experience negotiating projects and resources with senior staff and stakeholders.

　　Ability to cultivate partnerships with internal clients and communicate complex ideas and processes to non-technical audiences.

　　Strong organizational and project/process management skills.

　　A self-starter mindset and willingness to take initiative, work independently, prioritize effectively, and multi-task efficiently.

　　Excellent written and verbal communication skills.

　　Skilled with Microsoft Office, Google Suite and Outlook. Advanced knowledge of Excel.

　　Ability to work evenings, weekends, and holidays when required for critical needs.

　　In addition, preferred requirements include:

　　Experience designing and implementing technical systems in higher education

　　Understanding of the admissions lifecycle

　　Experience with PeopleSoft

　　Basic knowledge of Javascript, SQL, HTML, CSS, and relational databases.

　　This full-time hybrid position requires working at least two days per week onsite. We will consider fully remote work for the right candidate.

　　The expected pay range for this position is $110,000 to $169,000 per year.

　　Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

　　At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

　　Why Stanford is for You

　　Stanford’s dedicated 16,000 staff come from diverse educational and career backgrounds. We are a collaborative environment that thrives on innovation and continuous improvement. At Stanford, we seek talent committed to excellence, driven to impact the future of our legacy, and improve lives on a global sphere. We provide competitive salaries, excellent health care and retirement plans, and a generous vacation policy, including additional time off during our winter closure. Our generousperks align with what matters to you:

　　Freedom to grow. Take advantage of career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or leader discuss global issues.

　　A caring culture. We understand the importance of your personal and family time and provide you access to wellness programs, child-care resources, parent education and consultation, elder care and caregiving support.

　　A healthier you. We make wellness a priority by providing access to world-class exercise facilities. Climb our rock wall, or participate in one of hundreds of health or fitness classes.

　　Discovery and fun. Visit campus gardens, trails, and museums.

　　Enviable resources. We offer free commuter programs and ridesharing incentives. Enjoy discounts for computers, cell phones, recreation, travel, entertainment, and more!

　　We pride ourselves in being a culturethat encourages and empowers you.

　　How to Apply

　　We invite you to apply for this position by clicking on the “Apply for Job” button. To be considered, please submit a cover letter and résumé along with your online application.

　　* The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

　　Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources [email protected]. For all other inquiries, please submit acontact form.

　　Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

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　　Additional Information

　　Schedule: Full-time

　　Job Code: 4773

　　Employee Status: Regular

　　Grade: K

　　Requisition ID: 101879

　　Work Arrangement : Hybrid Eligible