Job summary

　　As a Overnight Senior Specialist you will handle all credit card portfolio calls. You will also take supervisor calls, and some Consumer Protection Group (CPG) fraud handling. Will work in a customer service environment. As Overnight Senior Specialist once in production you will be working from home (WFH) but will be encourage to join quarterly meetings in office.

　　Job responsibilities

　　Are very comfortable communicating with customers in a metrics-driven environment

　　Are able to navigate multiple technologies while staying engaged our customers

　　Demonstrate resiliency, and extreme adaptability in a fast-paced environment

　　Possess strong customer focus with the ability to have detailed conversations with our customers

　　Take ownership of each customer interaction while treating customers with respect and responding with empathy

　　Document customer account activities thoroughly and concisely

　　Demonstrates personal excellence including punctuality, integrity, and accountability

　　Approach problems logically and with good judgment to ensure the appropriate customer outcome

　　Make appropriate decisions on behalf of our customers quickly and effectively

　　Effectively prioritize work to ensure efficiency

　　Are required to abide by all applicable regulatory and department practices and procedures

　　Have the ability to work independently and in a team environment

　　Think critically and exercise independent judgement

　　Required qualifications, capabilities, and skills

　　Must work overnight shift. Shifts will very from 8:00pm - 7:00am

　　Must work weekends

　　13 week Training will be all on site

　　High School diploma/GED required

　　Must be willing to work in an environment that requires 100% phone-based customer interaction

　　Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face-to-face

　　Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred

　　Preferred qualifications, capabilities, and skills

　　Bilingual is a plusWork Schedule:

　　Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter.

　　This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.

　　Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

　　We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

　　We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

　　JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans