Reference #: R0305211C2690 Monroeville Blvd,Monroeville,Pennsylvania,15146-2302,United States of America

　　The TRIAGE COORDINATOR / CALL CENTER REPRESENTATIVE is a CMA (Certified Medical Assistant) responsible for handling ahigh volume of complex inbound calls, which requires an attention to detail, and the ability to multi-task. This individual has a positive attitude and assures that questions and issues are resolved, both promptly and accurately, in a manner that callers can understand; while thoroughly assessing and efficiently gathering information, in a professional and courteous manner. This individual will determine the next step in resolution to fulfill the caller's needs.

　　LOCATION: MONROEVILLE, PAMUST BE A CERTIFIED MEDICAL ASSISTANT (CMA)

　　Responsibilities:(include, but not limited to)

　　Answer a high volume of monitored calls

　　Accurately document all patient encounters, phone triage messaging, test results and office correspondence

　　Evaluate and respond to all aspects of written or received communication, following HIPAA protocols

　　Triage patients

　　Receive critical lab values and follow policy for notification and documentation

　　Access medical records, as necessary

　　Receive critical lab values and follow policy for notification and documentation

　　Complete all processes and procedures in a cooperative timely, efficient and effective manner with the Executive Director, Clinical Nurse Managers, Billing Department, Clinical Staff, Providers, and external customers

　　Other duties, as assigned

　　Requirements:

　　Current CPR Certification

　　Graduate from an accredited program for Medical Assistants (Certified Medical Assistant)

　　Specialized Experience, Education & Qualifications:

　　High school diploma or general equivalency diploma (GED)

　　1+ yr of customer service / call center experience in high impact customer service role

　　1+ yr of clinical experience

　　Ability in using computer and Windows PC applications; ability to use Microsoft Word, Excel, and Outlook

　　Possesses empathy and compassion for the aging population and their needs

　　Ability to form positive interpersonal relations in dealing with a wide range of staff as well as external contacts

　　Excellent judgement and decision-making skills

　　Excellent communication skills while interacting with patients, physicians and other staff members

　　Ability to work in a team environment

　　Ability to thrive in fast-paced, changing environment with minimal direction

　　What We'll Provide:More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

　　Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

　　Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more

　　Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning

　　At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

　　Salary/ Wage Range

　　Compensation for the role will depend on a number of factors, in luding a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at

　　DaVita is an equal opportunity/affirmative action employer. As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.