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　　Working Arrangement

　　Hybrid

　　Job Description

　　Job Summary

　　The Treasury Operations Senior Associate – Manulife Philippines (MP) is responsible for the cash management operations of Manulife Philippines (MP). The incumbent is accountable for ensuring the integrity of internal control through the application of the firm’s defined cash management process. This position has a significant customer service focus, with the incumbent participating in the maintenance and delivery of defined cash management operational standards.

　　Overview

　　MBPS is officially registered as Manulife Data Services, Inc. but with an official trade name of Manulife Business Processing Services. MBPS is a Global Shared Service Centre providing Operations Administration, Finance, Investments, Contact Center, Claims, New Business and Underwriting, Actuarial, Legal & Compliance and Enterprise Technology Services to Manulife Companies around the world. MBPS is headquartered in Quezon City, Philippines. MBPS has approximately 5,000 employees across Manila, Cebu, and Chengdu (China).

　　MBPS consists of highly motivated and experienced professionals committed to customer delight. Our customers include Business Units across Asia and North America.

　　Role and Responsibilities

　　Reporting directly to the Treasury Operations Team Leader, this role is primarily responsible for supporting Manulife Philippines (MP) in its day-to-day cash management activities.

　　Responsibilities include the following:

　　Operational Support

　　Execute the day-to-day cash management operations timely

　　Ensure that controls are sufficiently designed, documented, and evidenced to satisfy risk, audit and regulatory objectives.

　　Ensure that all cash management reports and BU adhoc tasks are executed and submitted timely

　　Develops, implements and oversees onboarding processes, tools, policies, standards, and procedures ensuring alignment with the company’s Cash Management standards

　　Ensure that all Service Level Agreements and compliance standards are met.

　　Ensure the delivery of excellent customer service by proactively promoting client centricity.

　　Support AdHoc analysis to identify root cause of production problems and develop timely solutions.

　　Effectively communicate significant production updates and challenges to management as well as to the Business Unit in a timely manner.

　　Manage and mitigate operational risks and ensure that issues are escalated timely and resolution is effective. Validate the accuracy of operational risk heat maps and other risk assessments.

　　Accountable for the timely and effective closure of audit points.

　　Timely and effective delivery of KPI and KRI reports, business dashboards and other metrics as required by management as well as the Business Unit.

　　Qualifications

　　University degree in Accounting, Finance, or Business-related courses.

　　Experience in working in a broad Matrix organization listening and using influence to make an impact.

　　Ability to work in ambiguous environment and adapt to change while managing time and workload with aggressive timelines.

　　Strong interpersonal skills and ability to work effectively across cultures, geographies and senior leadership.

　　Excellent analytical and technical skills.

　　Excellent English written and verbal communication skills.

　　Innovative thinker with the ability to negotiate, influence and challenge the status quo to continuously improve processes.

　　This Job Description is intended to describe the general nature and level of the work being performed. It is not intended to be a comprehensive list of all responsibilities, duties and skills required for this role.

　　About Manulife and John Hancock

　　Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

　　Manulife is an Equal Opportunity Employer

　　At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

　　It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .