Aon is looking for a Training Specialist . As part of an industry-leading team you will help empower results for our clients by delivering innovative and effective solutions supporting our Healthy Paws Pet Insurance, a subsidiary of Aon Affinity. This position is located in Bellevue, WA and can have an in office, hybrid or 100% remote schedule.

　　This role is part of the Learning & Development Team (L&D) which is responsible for 2 functions at Healthy Paws, Knowledge and Training. This key role supports both of these functions by helping to create and implement excellent learning and training experiences as well as helping to maintain our knowledge base.

　　Duties and Responsibilities:

　　Design and develop computer-based training for new and experienced customer care team members using a variety of course authoring tools including (but not limited to) Articulate Rise, Storyline & Vyond

　　Collaborate with Process Owners and Stakeholders to help edit and publish process and program documentation

　　Help to maintain knowledge base in Salesforce and/or Nice In Contact

　　Organize, update and track changes to the knowledge base and training curricula

　　Help to manage our Learning Management System, including uploading and maintaining courses, learning programs, and team lists

　　Collaborate with various Customer Care Team members (Claims team, Accounts team, Process Owners, QA team, vendor teams, and other stakeholders) to identify areas of opportunity for training either on an individual basis or by team

　　Create or modify the Learning and Development Team’s process documents

　　Collaborate with stakeholders to understand and meet their Knowledge and Training needs

　　Conduct/attend weekly, monthly and ad hoc information-gathering meetings for training feedback, improvements, or departmental changes

　　Regularly research the subjects of adult learning and education to continually improve our training processes and the trainee experience

　　Collaborate with Process Owners to ensure alignment between processes, training, and knowledge documents

　　Work with other business units (Affinity, Workday Team) to manage and improve LMS capabilities

　　Required Experience:

　　At least 2 years of recent and relevant work experience in customer service, training, instructional design, virtual instruction, pet insurance, project management, or a related field.

　　Competency in MS applications including Word, Excel, and Outlook and Google suite

　　Strong customer service orientation and should enjoy working in a highly collaborative environment

　　Should be driven, curious, and comfortable working in a fast-paced environment

　　Must possess an Adjuster license in the state of residence or obtain it within six months of the hire date.

　　Preferred Experience:

　　Working knowledge of adult learning theory, effective teaching methodology, and distance learning

　　Experience with Articulate Storyline, Articulate Rise, Vyond, Workday, Salesforce

　　Experience with accessible instructional design, LMS and/or KMS

　　Knowledge of insurance business and terminology and Insurance License

　　Previous training experience in an insurance (property and casualty claims) or veterinary industry

　　Experience in high growth companies

　　Education:

　　BA in business, instructional design, education, or related field; or equivalent work experience.

　　How we support our colleagues

　　In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

　　Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

　　Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on [email protected]

　　Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

　　The salary range for this position is $45,000 to $53,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

　　We Offer You

　　Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance p rogram that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

　　#LI-AM4

　　#LI-AM

　　2535971

　　Aon is looking for a Training Specialist . As part of an industry-leading team you will help empower results for our clients by delivering innovative and effective solutions supporting our Healthy Paws Pet Insurance, a subsidiary of Aon Affinity. This position is located in Bellevue, WA and can have an in office, hybrid or 100% remote schedule.

　　This role is part of the Learning & Development Team (L&D) which is responsible for 2 functions at Healthy Paws, Knowledge and Training. This key role supports both of these functions by helping to create and implement excellent learning and training experiences as well as helping to maintain our knowledge base.

　　Duties and Responsibilities:

　　Design and develop computer-based training for new and experienced customer care team members using a variety of course authoring tools including (but not limited to) Articulate Rise, Storyline & Vyond

　　Collaborate with Process Owners and Stakeholders to help edit and publish process and program documentation

　　Help to maintain knowledge base in Salesforce and/or Nice In Contact

　　Organize, update and track changes to the knowledge base and training curricula

　　Help to manage our Learning Management System, including uploading and maintaining courses, learning programs, and team lists

　　Collaborate with various Customer Care Team members (Claims team, Accounts team, Process Owners, QA team, vendor teams, and other stakeholders) to identify areas of opportunity for training either on an individual basis or by team

　　Create or modify the Learning and Development Team’s process documents

　　Collaborate with stakeholders to understand and meet their Knowledge and Training needs

　　Conduct/attend weekly, monthly and ad hoc information-gathering meetings for training feedback, improvements, or departmental changes

　　Regularly research the subjects of adult learning and education to continually improve our training processes and the trainee experience

　　Collaborate with Process Owners to ensure alignment between processes, training, and knowledge documents

　　Work with other business units (Affinity, Workday Team) to manage and improve LMS capabilities

　　Required Experience:

　　At least 2 years of recent and relevant work experience in customer service, training, instructional design, virtual instruction, pet insurance, project management, or a related field.

　　Competency in MS applications including Word, Excel, and Outlook and Google suite

　　Strong customer service orientation and should enjoy working in a highly collaborative environment

　　Should be driven, curious, and comfortable working in a fast-paced environment

　　Must possess an Adjuster license in the state of residence or obtain it within six months of the hire date.

　　Preferred Experience:

　　Working knowledge of adult learning theory, effective teaching methodology, and distance learning

　　Experience with Articulate Storyline, Articulate Rise, Vyond, Workday, Salesforce

　　Experience with accessible instructional design, LMS and/or KMS

　　Knowledge of insurance business and terminology and Insurance License

　　Previous training experience in an insurance (property and casualty claims) or veterinary industry

　　Experience in high growth companies

　　Education:

　　BA in business, instructional design, education, or related field; or equivalent work experience.

　　How we support our colleagues

　　In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

　　Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

　　Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on [email protected]

　　Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

　　The salary range for this position is $45,000 to $53,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

　　We Offer You

　　Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance p rogram that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

　　#LI-AM4

　　#LI-AM