Aon is looking for a Training Specialist. As part of an industry-leading team you will help empower results for our clients by delivering innovative and effective solutions supporting our Healthy Paws Pet Insurance, a subsidiary of Aon Affinity. This position is located in Bellevue, WA and can have an in office, hybrid or 100% remote schedule.This role is part of the Learning & Development Team (L&D) which is responsible for 2 functions at Healthy Paws, Knowledge and Training. This key role supports both of these functions by helping to create and implement excellent learning and training experiences as well as helping to maintain our knowledge base.Duties and Responsibilities:Design and develop computer-based training for new and experienced customer care team members using a variety of course authoring tools including (but not limited to) Articulate Rise, Storyline & VyondCollaborate with Process Owners and Stakeholders to help edit and publish process and program documentationHelp to maintain knowledge base in Salesforce and/or Nice In ContactOrganize, update and track changes to the knowledge base and training curriculaHelp to manage our Learning Management System, including uploading and maintaining courses, learning programs, and team listsCollaborate with various Customer Care Team members (Claims team, Accounts team, Process Owners, QA team, vendor teams, and other stakeholders) to identify areas of opportunity for training either on an individual basis or by teamCreate or modify the Learning and Development Team's process documentsCollaborate with stakeholders to understand and meet their Knowledge and Training needsConduct/attend weekly, monthly and ad hoc information-gathering meetings for training feedback, improvements, or departmental changesRegularly research the subjects of adult learning and education to continually improve our training processes and the trainee experienceCollaborate with Process Owners to ensure alignment between processes, training, and knowledge documentsWork with other business units (Affinity, Workday Team) to manage and improve LMS capabilitiesRequired Experience:At least 2 years of recent and relevant work experience in customer service, training, instructional design, virtual instruction, pet insurance, project management, or a related field.Competency in MS applications including Word, Excel, and Outlook and Google suiteStrong customer service orientation and should enjoy working in a highly collaborative environmentShould be driven, curious, and comfortable working in a fast-paced environmentMust possess an Adjuster license in the state of residence or obtain it within six months of the hire date.Preferred Experience:Working knowledge of adult learning theory, effective teaching methodology, and distance learningExperience with Articulate Storyline, Articulate Rise, Vyond, Workday, SalesforceExperience with accessible instructional design, LMS and/or KMSKnowledge of insurance business and terminology and Insurance LicensePrevious training experience in an insurance (property and casualty claims) or veterinary industryExperience in high growth companiesEducation:BA in business, instructional design, education, or related field; or equivalent work experience.How we support our colleaguesIn addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of