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　　This role will be considered a hybrid position to be filled in one of our corporate office locations. Additional locations may be considered

　　Position Summary

　　The Training Manager is accountable for managing and executing all training programs within the Coram Revenue Cycle organization. Key goals of the team are to deliver a consistent learning experience, a best-in-class customer experience, and build colleague engagement. The position will lead a team of trainers and curriculum design professionals who collaborate with Coram leadership to define the organizational and role-based education needed to ensure that colleagues are effective and productive in delivering service to our patients.The Training Manager is responsible for the development and delivery of a Coram Revenue Cycle training program that will provide staff with the learning necessary to demonstrate role-readiness and achieve departmental goals. As the leader, you will design and manage the learning strategy based on a variety of variables. The leader will assign resources to projects and ongoing training efforts based on evolving business priorities. The position is also responsible to understand the performance and productivity metrics that demonstrate increasing aptitude among the functional teams across Coram, and tie those back to the learning organization’s work and strategic roadmap.

　　Key functions include:

　　Class Scheduling and Execution: Oversee the Training Supervisor in managing the Training Schedule, and the Training Delivery staff in hosting the classes, to support the dynamic training needs of the Revenue Cycle teams.

　　Classes include new hire orientation, role-based training, skill builders / refreshers, and system enhancements and upgrades.

　　Support Training Supervisor in partnering with Revenue Cycle leaders to understand the upcoming training class needs and balance the timing of classes while maximizing the limited training resources.

　　Manage training evaluation processes and activities to provide measurable outcomes.

　　Curriculum Design and Maintenance: Oversee the Training Designers in creating and maintaining the Revenue Cycle Curriculum, including classroom learning materials, lesson plans, and job aids.

　　Maintain Training Roadmap, to ensure long-term strategy appropriately supports the learning needs of the Revenue Cycle teams.

　　Support Training Designers in partnering with Revenue Cycle leaders, Business Process team, and subject matter experts to understand training content needs.

　　Provide appropriate guidance and oversight to the Designers on curriculum enhancements, ensuring the curriculum and supporting materials remain accurate and reflect current processes and priorities.

　　Support Supervisor and Training Designers in managing Training Ticket requests, including appropriate prioritization across tickets and against other training and curriculum responsibilities.

　　Maintain centralized repositories (SharePoint and Learning Hub) for training materials and courses accessible to all Revenue Cycle employees.

　　People Leadership: Oversee the development of the Training team and foster a supportive workplace environment of colleague growth and success.

　　Supervise and support trainers to ensure they are ready and prepared to train new and existing colleagues including onboarding and refresher courses that will allow colleagues to maintain a high level of skill and knowledge of their positions.

　　Creates a supportive work environment for employees through team building, coaching, constructive feedback, work delegation, personal example, and goal setting. Encourages creativity, open dialogue on work issues, and professionalism.

　　Develop the capabilities of the team and provide meaningful growth opportunities for team members.

　　The successful candidate will possess the following skills:

　　Strong knowledge of training industry concepts such as Instructional Design, virtual classroom facilitation, and training effectiveness and outcomes measurement

　　Ability to influence key stakeholders at various organizational levels

　　Excellent verbal, interpersonal, and written communication skills

　　Strong leadership skills and commitment to a team approach, with both direct reports and business partners

　　Strong relationship management skills, with a demonstrated ability to develop long-term relationships with key business partners in support of the achievement of their teams’ objectives

　　Ability to effectively manage multiple projects concurrently

　　Practical knowledge of healthcare industry, particularly home infusion and enteral nutrition therapy

　　Required Qualifications

　　Minimum three years of experience in training management in a corporate, operations or production environment with knowledge of adult learning theories and modalities

　　Minimum two years of leadership experience

　　Experience with training evaluation methods, variety of learning modalities, and tools

　　Preferred Qualifications

　　Training industry certifications, such as Certified Professional in Talent Development or Epic Principal Trainer

　　Demonstrated ability to manage geographically disperse team

　　Familiarity with Coram operations

　　Experience managing and/or supporting Revenue Cycle operations

　　Education

　　Bachelor’s degree or greater in Education or relevant related field (including Healthcare and Business)Pay Range

　　The typical pay range for this role is:

　　$60,300.00 - $132,600.00

　　This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

　　CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

　　You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

　　CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through [email protected] If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.