Description

　　General Job Description

　　As a Manager of Training at Chicken Salad Chick, you will be our Brand ambassador and must always demonstrate and uphold our culture. In this role, you will be responsible for planning, directing and coordinating training programs for the organization, managers and team members in their respective roles so they can deliver on our promise to Spread Joy, Enrich Lives, and Serve Others. You will also oversee a staff of Regional and Corporate Trainers.

　　You will be expected to learn all Brand standards, follow them and inspire others to do the same. The Training & Development Department seeks to continuously improve its methods and materials and your feedback will be essential in achieving this goal.

　　Duties and Responsibilities

　　Interview, onboard and develop training team members; teach training methods and skills to training team

　　Prepare and manage training team members’ schedules; assign and follow up on training projects to complete them on time

　　Conduct performance reviews for training team members; create and implement team and individual development plans to prepare training team members for leadership roles

　　Establish open lines of communication with franchise owners and managers to facilitate training self-sufficiency

　　Facilitate in-restaurant and classroom training

　　Evaluate the effectiveness of training programs

　　Continually improve training methods, materials and delivery

　　Oversee the creation of training materials to align training with the organization’s strategic goals; work with cross-functional teams to develop supportive training materials

　　Create and manage a training budget, operate within the established department budget

　　Assist with Company initiatives and provide operational support when needed

　　Qualifications

　　Education

　　Bachelor’s degree in Human Resources, Education, Business Administration or related field

　　Experience

　　Five years of work experience in a related occupation

　　Leading and working with a team

　　Other

　　Must be able to travel up to 75% of the time

　　Must be able to demonstrate the Chicken Salad Chick culture

　　Must be comfortable presenting material in both a classroom and in-restaurant environment

　　Proficient with Microsoft Word, Excel, PowerPoint and Outlook ( experience with PhotoShop and e-learning authoring software is a plus )

　　Key Competencies

　　Team Development

　　Excellent presentation skills

　　Excellent writing skills

　　Organizational skills

　　Performance management skills

　　Time management skills

　　Physical Requirements

　　Must be able to stand for long periods of time

　　Must be able to lift up to 40 pounds