At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

　　With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

　　Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

　　Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

　　What you get to do in this role:

　　Partner with Customer stakeholders, Services Account Executives, Customer Success Managers, and Solution Consultants to ensure the Customer’s Training plans are completed and executed in a timely manner.

　　Onboard new Training Customers, provide an overview of ServiceNow’s Training and Certification offerings, and guide engagement with ServiceNow teams and systems.

　　Provide prescriptive Training plan execution guidance to Customers.

　　Recommend Training delivery timelines and program flow.

　　Consult with Customers and Partners to provide Training recommendations, including course and delivery offering options.

　　Lead Customers through how to build and execute their Training plans.

　　Identify any additional Training requirements not covered by existing program scope and share with Services seller for further attention.

　　Oversee the Customer’s Training backlog and ensure timely burn down before expiration.

　　Communicate Training Product expiration dates to Accounts.

　　Recommend Training delivery offering and timelines to align with contract duration to reduce expiration.

　　Create, update, and socialize dashboards for internal alignment and effective Account management.

　　Proactively build and maintain trusted working relationships with Customer Account contacts and internal Account stakeholders to ensure a positive experience.

　　Provide Quarterly Business Reviews and quarterly Training data to internal and external stakeholders.

　　Facilitate and mitigate requests and/or challenges the customer encounters, educate them on how to speed requests through proper channels, and find opportunities to enhance client relationships.

　　Follow up with Customers to capture success stories and socialize via marketing team.

　　Lead Operational improvement and process development efforts to support this role and our customers.

　　To be successful in this role you have:

　　Bachelor’s degree, or equivalent experience

　　At least 2-4 years of experience in technology-based Training Coordination and Customer service.

　　Experience in a matrixed, global business environment.

　　Detail oriented and advanced organizational skills.

　　Excellent written and verbal communication skills.

　　Excellent requirements gathering skills.

　　Excellent presentation skills.

　　Intermediate to advanced MS Office skills; skilled at using Outlook, experience with Learning Management Systems is beneficial.

　　Self-starter and ability to work on your own.

　　Customer service centric style/attitude.

　　Commitment to excellence.

　　ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

　　At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

　　If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

　　For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

　　Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .

　　From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

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