Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00039153You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section

　　TPWD MISSIONTo manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.PLEASE NOTE:All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed.Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete.Applications with See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state unknown for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.WATCH OUR VIDEO ON HOW TO APPLY FOR JOBSAPPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=enMILITARY OCCUPATIONAL SPECIALTY CODES:Job ClassificationServiceMilitary SpecialtyCustomer Service Representative I-VArmy15P, 42A, 56M, 68G, 420ACustomer Service Representative I-VNavyRS, SN, YN, YNS, 741XCustomer Service Representative I-VCoast GuardYN, PERSCustomer Service Representative I-VMarine Corps0100, 0111, 4133, 0170Customer Service Representative I-VAir Force3F1X1, 3F5X1*More information on military occupational specialty codes can be found below:https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdfMILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the TPWD Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/Required forms that will need to be attached with application for Military Employment Preference:1. Veteran- DD214 showing honorable discharge.2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders.5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.Documentation must be attached to the application before military preference can be granted.BENEFITS:Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and fre uent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.HIRING CONTACT: Captain Javier Fuentes, (956) 401-9451PHYSICAL WORK ADDRESS: Region 5 District 5 Kerrville Office, 309 Sidney Baker South, Kerrville, TX 78028GENERAL DESCRIPTION:This position is responsible for performing complex journey-level customer service and administrative support work for the Law Enforcement Division Regional or District Office. Work involves providing customer service support and receiving and responding to public inquiries for information regarding hunting fishing licenses, boat titling registration and other services. Prepares, interprets, and disseminates information concerning rules, regulations and policies. Responsible for entering information into databases, receiving payments for state services and maintaining records related to citations, dispositions, vehicle and monthly reports. Works under general supervision, with limited latitude for initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.Qualifications: MINIMUM QUALIFICATIONS:Education:Graduation from High School or GED.Experience:Four years experience in customer service, clerical or administrative support work.Licensure:Must possess or be able to obtain, within 30 days of employment, a valid State drivers license.NOTE: Retention of position contingent upon obtaining and maintaining required license.PREFERRED QUALIFICATIONS:Language:Bilingual in English and SpanishKNOWLEDGE, SKILLS AND ABILITIES:Knowledge of general office administration and administrative support practices;Knowledge of Agency, Division and Regional policies, procedures and programs;Knowledge of Agency, Division and Regional organization and operations;Knowledge of filing and records management systems, forms design principles, and other office procedures and terminology;Skill in effective verbal and written communication;Skill in providing quality customer service in a courteous and professional manner;Skill in using professional telephone etiquette;Skill in establishing and maintaining effective work relationships with co-workers and work- related contacts;Skill in using standard office equipment and software;Skill in using MS Word, Excel and Outlook;Skill in using agency computer software including: BRITS, LES, MCI/TLC and CAPPS;Skill in organizing workloads and changing priorities;Skill in managing several projects simultaneouslySkill in meeting deadlines;