Job Requisition ID #

　　24WD74751

　　Position Overview

　　In this entry-level position, the Customer Success Associate (CSA) is focused on managing a large Territory portfolio to ensure coverage through daily high-scale customer engagement on the phone. Based in our Barcelona office you will report to the CSA Territory Manager. You will increase value and success in the "Onboard" and "Use" lifecycle stages of our Territory customers as they deploy Autodesk solutions. You will engage directly with customers through data-driven triggered actions and react to inbound customer-initiated triggers. The CSA mission is to create customer loyalty and growth through irresistible customer experiences.

　　Responsibilities:

　　Holistic review on the account to get a high overview into customer´s experience before activity to enrich overall experience.

　　Create and use prioritization strategies

　　Perform 20 connected calls per working day

　　Increase your portfolio activation and usage rates on a monthly basis

　　Follow Geo Account Engagement model

　　Use provided conversation guides to participate in discovery discussion and understand the customer (Onboard, Use)

　　Leverage digital content and other Support Resources based on the challenges/interests to the customer

　　Be prepared to engage with different customer personas

　　Report your progress and any challenge to your manager weekly

　　Follow-up on a cadence for unsuccessful connected calls

　　Insert notes from your interaction in in CRM and update account health scores

　　Minimum Qualifications:

　　Customer Empathy & Customer mindset

　　Business fluency in English and French

　　Strong time management skills

　　Performance-driven approach

　　Experience collaborating across multiple departments

　　Preferred Qualifications:

　　Background in customer-facing roles including account management, customer support, product management and sales

　　SDFC proficiency

　　Learn More

　　About Autodesk

　　Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

　　We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

　　When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

　　Salary transparency

　　Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

　　Diversity & Belonging

　　We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

　　Are you an existing contractor or consultant with Autodesk?

　　Please search for open jobs and apply internally (not on this external site).

　　Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

　　We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

　　When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

　　Not quite ready to apply? Join our talent community (https://flows.beamery.com/autodesk/tc-signup) to stay up to date on new job opportunities and the latest Autodesk news.