Want to be a part of our team?

　　Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

　　Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.

　　Provides support to customers/users where the product is highly technical or sophisticated in nature.

　　Working at NTT

　　Desired Skill :

　　Windows Servers 2003, 2008, 2012 2016

　　Windows patching

　　VMware

　　Failover cluster

　　AD

　　DNS

　　DHCP

　　Disc adds, Storage adds etc.

　　Altiris patching tool - good to have

　　Azure - good to have.

　　Hyper-V

　　Hardware Knowledge - good to have

　　Migration experience on P2V, storage - good to have

　　Essential Job Functions:

　　Microsoft server side support tickets through our ticket queue system that have gone through our Help Desk support 1 tiers.

　　Support and administration of Microsoft Windows Server, versions 2000, 2003, 2008, 2012 and 2016.

　　Support and administration of Microsoft Exchange, versions 2000, 2003, 2007, 2010.

　　Support and administration of Microsoft SQL Server, versions 2000, 2005, 2008.

　　Support and administration of Microsoft Active Directory environments, DNS, DHCP.

　　Support and administration of Microsoft Server Clustering and SQL Clustering.

　　Continuous proactive maintenance, auditing, and monitoring of our customers Microsoft environments.

　　Following thorough Change Management processes and documentation.

　　Following thorough Root Cause Analysis processes and documentation.

　　After hours oncall weekly rotations throughout the team.

　　Business hours ticket queue owner and handling weekly rotation.

　　Working with other infrastructure teams as well as non-infrastructure teams throughout organization on tasks.

　　Implementing server hardening/security best practices.

　　Responsible for maintaining supported customer applications that may require modifications to work in a client server environment.

　　Responsible for all tuning, monitoring and performance recommendations of the Microsoft systems.

　　Thorough environment documentation.

　　Windows patching experience and related tools knowledge.

　　Skills Summary

　　API Integration, Cloud Infrastructure, Cloud Networking, Cloud Services Management, Computing, Infrastructure Deployment, Performance Optimizations, Troubleshooting

　　What will make you a good fit for the role?

　　Remote Type :

　　Equal Opportunity Employer

　　NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

　　Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

　　Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

　　We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

　　You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!