By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?Join us-Where your Career is a Force for Good!Job Description:WHY CHOOSE US?As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.At the American Red Cross, your uniqueness can shine!We are currently seeking a We are currently seeking a Full-Time -Telesales Specialist, RSG. This is a remote position, and you will need to be available to work in the Eastern Standard Time ZoneWHAT YOU NEED TO KNOW: Reporting to a Supervisor, RSG Telesales, the Telesales Specialist, RSG is responsible for selling customer registrations in Red Cross community training classes primarily to individuals, but also to small businesses or large businesses who have less than eight employees to train (B2C Sales). The position is also responsible for selling retail training products and supplies from the Red Cross Store to consumer and business customers.The Business to Consumer Telesales Specialist uses highly specialized sales skills to understand customer needs to sell the most appropriate course and product to the customer.WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities):Handle inbound calls for customers who are interested in taking Red Cross community training courses or purchasing Red Cross Store products and supplies.Act as consultant to uncover customer training and Red Cross retail product needsRecommend and sell Red Cross training classes and Red Cross Store retail products based on customer needsHandle credit card transactions and place training and retail product orders through Sales systemsAccurately document and update all cases with required call information in SalesforceUpsell Red Cross Store retail products that complement class enrollmentHandle customer returns, exchanges or cancellations of Red Cross Store product orders following established policies and guidelinesAnswer customer questions and address concerns about classes or productsResponsible for attaining Training revenue of $325K per year and Retail revenue of $90K per year.* Standard Schedule: The call center is open from 8:30am-9:00pm EST Monday-Friday* Pay Information: The salary range for this position is $15.88-$16.15an hour Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the work is performed. The stated salary range in this posting is an average. The specific salary information will be shared at the time of phone screening b