Description

　　You Lead the Way. We’ve Got Your Back.

　　With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

　　At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

　　Join Team Amex and let's lead the way together.

　　Join the Technology Workforce and Talent Excellence (TW&TE) team, a Center Of Excellence (COE) dedicated to supporting the strategic talent objectives of our evolving Technology organization. As we continue our exciting journey, the TWTE Programs Asset Manager will play a vital role in supporting our overall People and Culture Strategy.

　　This is an exciting time to join a team to be an enabler of our Technology multi-year People and Culture strategy to attract, develop and inspire our people through continuous growth opportunities and an inclusive culture. We aspire to be recognised as a leading Technology enabled company and best place to work for technologies. Our team centrally delivers talent programs and leads the Technology People strategy to bring this strategy to life for our workforce.

　　Reporting to the TW&TE Director or Programs, this position will power the efficacy and experience of the TW&TE programs through managing the assets associated to the colleague programs led across the team.

　　The ideal candidate will possess strong program management skills across the communications assets field with deep knowledge and experience of user experience.

　　This role will partner closely with the TW&TE leadership team and liaise directly with program teams and internal partners to set the standard in user experience of the TW&TE assets e.g. site analysis through to evaluation to ensure we make it easy for our colleagues to navigate their TW&TE experiences.

　　How will you make an impact in this role?

　　Own the end-to-end roadmap development and delivery; aligned directly with the TWTE delivery calendar identifying dependencies and prioritizing with the teams.

　　Lead the back log of centralized needs for both internally facing (within TW&TE) and Tech wide talent offers available.

　　Optimize the colleague experience by recommending and building assets for the talent offers by incorporating industry standards and metrics to inform and design the user experience.

　　Implement program assets to colleagues and leaders, including announcements, podcasts, video scripts, graphics and other strategic communications as needed.

　　Represent TW&TE effectively, following through on actions and delivering best-in-class services to partners.

　　Cultivate strong relationships with partners such as Inclusion & Diversity, Technology Colleague Affairs Communications and the Colleague Experience Group.

　　Minimum Qualifications

　　University degree in Communications, Graphic Design or equivalent experience

　　Significant years of program management experience, generating reporting capabilities for stakeholders.

　　Background in Technology or equivalent Human Capital (Human Resources or Colleague Experience Group) or equivalent consultative services, Marketing or Product.

　　Familiarity with Technology delivery models and agile frameworks to support communications.

　　Experience in at least one TW&TE function, such as Learning and Development, Workforce Planning, Career Frameworks, Welcome and Retention Experiences or Early Careers Programs preferred.

　　Proven ability to manage multiple projects and work in a fast-paced environment.

　　Experience with intranet/content management systems (Unily a plus).

　　Experience in Adobe Creative Suite, including InDesign, Photoshop, Illustrator and Acrobat Pro a plus

　　Qualifications

　　We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

　　Competitive base salaries

　　Bonus incentives

　　Support for financial-well-being and retirement

　　Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

　　Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

　　Generous paid parental leave policies (depending on your location)

　　Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

　　Free and confidential counseling support through our Healthy Minds program

　　Career development and training opportunities

　　Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

　　To complete your application, please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on [email protected]

　　Job: Technologies

　　Primary Location: United Kingdom-West Sussex-Burgess Hill

　　Other Locations: United Kingdom-East Sussex-Brighton

　　Schedule Full-time

　　Req ID: 23012786