Description:

　　Scope:

　　-On site support: Need strong soft skills

　　-Supporting End Users on

　　Laptop provisioning, Imaging, Pushing Software

　　Outlook 365, Active Directory, SCCM, Windows 10

　　Apple products(Mac) – only roughly 4% of end users use Mac, 96% Windows

　　ServiceNow, Remedy is ok – other ticketing systems ok as well

　　Most End Users are standard business roles, some VIP’s but that’s a nice to have

　　onboarding 10 – 15 folks a week-Main focus: laptop provision, supporting end users on Tier II/III issues that arise

　　-2,000 end users

　　-3 – 5 tickets a day

　　Skills:

　　Office 365, Windows, Active Directory, SCCM, Mac, ServiceNow, Imaging, Deployment, Technical support, Support, provisioning, Automation, ticketing system, solutions, White Glove Support

　　Additional Skills & Qualifications:

　　End-user support such as incident handling, “how to” questions, status of requests, detailed error analysis/resolution, and interface with other resolver groups 

　　Service Desk support such as error re-classification and gAHD case routing 

　　Usage of the following tools to deliver services: gAHD case management tools and knowledgebase, AccessIT portal, SIO workflow system with SAP GUI, and SIAMP.

　　Also coordinates data collection for client litigation requests.

　　Key competencies

　　MS Office

　　Critical thinking and problem solving skills

　　Planning and organizing

　　Decision-making

　　Strong communication skills

　　Team work

　　Adaptability

　　Stress tolerance

　　Flexibility

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.