Job Title:

　　Technology Solutions Lead

　　Job Description

　　Your Journey at Concentrix + Webhelp Starts Here:

　　At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our clients, their customers, our staff, our communities, and our planet.

　　We cannot achieve this vision without you!

　　If you have an interest in improving business performance for the world’s best brands in over 70 countries spanning 6 continents, please continue reading. There are a few characteristics we look for across all our hires regardless of the team they are working for. If this is you, we would love to discuss career opportunities with you.

　　Are you ready to reimagine the world?

　　Does working for a company who invests in the future and is inspiring in the marketplace intrigue you?

　　Are you bold in your decisions, and do you have contrarian views on how to run a business?

　　Are you fanatical in your pursuit to continue improving your capabilities?

　　Concentrix + Webhelp provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including private medical plans, competitive salary, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

　　In our Information Technology and Global Security team, you will deliver cutting-edge technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of design, build and run the future of CX.

　　We’re a remote-first company looking to hire the absolute best talent in the world.

　　#LI-Remote

　　Summary:

　　Reporting to the Solutions Leader, Technology Solutions Lead (non-managing,) collaborates with the Solutions Architect to transform client needs into technical solutions. This includes selecting technology capabilities, engaging Level 2 and Level 3 technology professionals, aggregating technical solutions and costs, and supporting client-facing activities.

　　Important Responsibilities:

　　Collaborate with Solutions Architect to create Level 1 technical solutions based on client requirements.

　　Work with internal tech teams (Level 2 and Level 3) to develop comprehensive technical solutions and costing.

　　Aggregate technical solutions and costs into the business case.

　　Help create client-facing summary documents and support sales presentations.

　　Consult on strategic technical architecture selection and implementation roadmap.

　　Develop and document high-level requirements that portray needs

　　Candidate Profile:

　　Bachelor's Degree in a related field with ten years of relevant experience.

　　Proficient in interpreting technical information.

　　Champion projects, and business initiatives using creativity.

　　Remarkable ability to translate client requirements into technical solutions

　　Location:

　　USA, IN, Work-at-Home

　　Language Requirements:

　　Time Type:

　　Full time

　　Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

　　If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

　　Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

　　For more information regarding your EEO rights as an applicant, please visit the following websites:

　　•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

　　•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)

　　To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

　　If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .