At Regional Transportation District (RTD), We make lives better throughconnections!When you join RTD, you will be among dedicated employees exhibiting RTD'svalues of passion, respect, diversity, trustworthiness,collaboration, and ownership. RTD is committed to an inclusive and diverseworkplace. As part of our diversity value statement, we encourage ouremployees to honor diversity in thought, people, and experience. Come joinRTD on this great journey to be the trusted leader in mobility, deliveringexcellence and value to our customers and community.RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits(RTD Represented Employee Benefits: Please refer to the Labor Agreementincluded in the above link for details.)This position is responsible for the administration of ridership datacollection and analysis applications, and the supervision of ServiceMonitoring.Duties and Responsibilities:ESSENTIAL:Acts as Supervisor, Service Monitoring as assigned, while supervisor isnot available. Conducts field checks of service monitors and answers questionsabout job assignments. Ensures compliance with collective bargainingagreement. Facilitates employee record keeping functions - FMLA requests,workers' compensation claims, voting for days off, shift preference,voluntary overtime, vacations and special requests. Inputs and authorizespay, expense reports and car allowances.Coordinates with service development staff and other departments to identifyroutes, blocks and trips to be surveyed. Creates collective bargainingagreement compliant work shift assignments for service monitors. Developsplans and coordinates effort between the assignment of service monitors andAPC (Automated Passenger Counter) equipped buses, rail divisions andprivate carrier bus divisions, identifies routes, blocks and trips to besurveyEnsures that all data-collection users of Ridecheck Plus have up-to-date routeand schedule information when changes occur.Ensures the maximum numbers of routes are completely surveyed in order thatcomplete and accurate ridership and on-time performance may be estimated foreach route/service level and ensures that trips required for the NationalTransportation Database (NTDB) are completed.Provides assistance with computer technology associated with the servicemonitoring job function, supports field data collection tablet PC devicesand coordinates maintenance/replacement with IT staff.Works with the software vendor and users to troubleshoot issues and to makeimprovements in the software and trains users in data collection as needed.Other:All job-related duties as assigned.

　　QUALIFICATIONS:A minimum of one year of experience as a bus operator, TIC operator,service monitor, bus assignment clerk or equivalent.Ability to be on call throughout all transit operations service days andhours.Ability to communicate effectively, orally and in writingAbility to gather data and analyze resultsAbility to manage time and workload effectively which includes planning,organizing, and prioritizing with attention to detailsAbility to read and understand maps and facility diagramsAbility to use sound judgment and problem solving skills.Ability to work flexible hours and shiftsESSENTIAL:Acts as Supervisor, Service Monitoring as assigned, while supervisor isnot available. Conducts field checks of service monitors and answers questionsabout job assignments. Ensures compliance with collective bargainingagreement. Facilitates employee record keeping functions - FMLA requests,workers' compensation claims, voting for days off, shift preference,voluntary overtime, vacations and special requests. Inputs and authorizespay, expense reports and car allowances.Coordinates with service development staff and other departments to identifyroutes, blocks and trips to be surveyed. Creates collective bargainingagreement compliant work shift assig ments for service monitors. Developsplans and coordinates effort between the assignment of service monitors andAPC (Automated Passenger Counter) equipped buses, rail divisions andprivate carrier bus divisions, identifies routes, blocks and trips to besurveyEnsures that all data-collection users of Ridecheck Plus have up-to-date routeand schedule information when changes occur.Ensures the maximum numbers of routes are completely surveyed in order thatcomplete and accurate ridership and on-time performance may be estimated foreach route/service level and ensures that trips required for the NationalTransportation Database (NTDB) are completed.Provides assistance with computer technology associated with the servicemonitoring job function, supports field data collection tablet PC devicesand coordinates maintenance/replacement with IT staff.Works with the software vendor and users to troubleshoot issues and to makeimprovements in the software and trains users in data collection as needed.OTHER:All job-related duties as assigned.

　　QUALIFICATIONS:A minimum of one year of experience as a bus operator, TIC operator,service monitor, bus assignment clerk or equivalent.Ability to be on call throughout all transit operations service days andhours.Ability to communicate effectively, orally and in writingAbility to gather data and analyze resultsAbility to manage time and workload effectively which includes planning,organizing, and prioritizing with attention to detailsAbility to read and understand maps and facility diagramsAbility to use sound judgment and problem solving skills.Ability to work flexible hours and shiftsCAREER MAPBased on job performance, experience, education and position availability