Job Description

　　Technicians at Nordstrom support customers across multiple channels, with a focus on providing excellent customer experience to Nordstrom Employees. Technicians at Nordstrom have a wide range of responsibilities ranging from in store support, Service Desk support and backend monitoring of systems and applications, just to name a few.

　　This is an onsite position. You will be working with one other Support Technician.

　　A day in the life…

　　Protects our Brand and competitive advantage by ensuring that customer /other protected data and intellectual property is protected, never exposed to external breach or unauthorized access, and all appropriate security controls / practices are implemented

　　Mentors Technician 1s and peers on security best practices, including Nordstrom specific security standards and policies

　　Utilizes daily work management systems data to prioritize backlog of work, and communicates identified issues/changes to leadership

　　Identifies why a problem is occurring, analyze the appropriate data and create an effective plan for resolution using technical solutions

　　Demonstrates understanding and consistently delivers within the target SLA's for the specific area

　　Demonstrates understanding of Project Management best practices. Adheres to scheduled work times

　　You own this if you have…

　　2+ years’ experience in a service management industry

　　2+ years’ tech support experience

　　2+ years’ experience troubleshooting, testing, or repairing technical equipment.

　　4 year degree in related field preferred or equivalent experience

　　How we work

　　With others. We leverage a robust set of virtual collaboration tools facilitating effective engagement among remote workers

　　With transparency. We encourage open dialog and discourse. We actively work to break down silos

　　With agility. We believe in leveraging methodologies focusing on individuals, interactions, collaboration and responding rapidly to change

　　With open minds. We are committed to creating a diverse culture where people are free to voice their views and suggest creative solutions

　　With pride. We value investing in people, growing careers, embracing diversity, inclusion, belonging and Nordstrom Core Values

　　Customer Obsessed, Owners at Heart, Curious and Ever Changing, Here to Win, and Extending Ourselves

　　We’ve got you covered…

　　Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

　　Medical/Vision, Dental, Retirement and Paid Time Away

　　Life Insurance and Disability

　　Merchandise Discount and EAP Resources

　　A few more important points...

　　The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

　　The hours and schedule for this position will vary by week depending on business needs and your availability.

　　Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

　　Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .

　　© 2022 Nordstrom, Inc

　　Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

　　About Us

　　We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.

　　Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

　　CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

　　OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.

　　CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

　　HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

　　WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

　　Come on! Join us!