Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

　　As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

　　You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

　　Key Responsibilities:

　　Respond to tickets in accordance with SLA guidelines Record, track, and document the help desk problem solving process including actions taken through to the final resolution

　　Respond in timely manner to requests and issues

　　Provide remote support to end users Set up new workstations for users installing equipment, checking over setups and configurations

　　Heavy use of Windows devices

　　Develops and maintains knowledge of customer and customer specific business environment

　　Develops and maintains an understanding of customer Service Level Agreements and department key performance requirements

　　Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on the job training and classroom training

　　Basic Qualifications:

　　Minimum 3 years of experience with Service Enablement Operations and Customer Technical Support

　　High School Diploma or GED

　　Work location is Memphis, TN

　　Preferred Qualifications:

　　Front Office Workforces

　　Customer Satisfaction

　　Microsoft Network Infrastructure

　　Microsoft Office

　　Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York, or Washington as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (https://www.accenture.com/us-en/careers/local/flexcareers#block-section-total-rewards)

　　Role Location

　　California – $50.96 to $60.96/hourly

　　Colorado – $50.96 to $60.96/hourly

　　New York – $50.96 to $60.96/hourly

　　Washington – $50.96 to $60.96/hourly

　　#LI-NA

　　What We Believe

　　We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

　　Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)

　　Equal Employment Opportunity Statement

　　Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

　　All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

　　Accenture is committed to providing veteran employment opportunities to our service men and women.

　　For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document/Annual-Policy-Statement-Regarding-EEO-2023-Applicant.pdf#zoom=50) .

　　Requesting An Accommodation

　　Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

　　If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.

　　Other Employment Statements

　　Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

　　Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

　　Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

　　The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.