Job Family: Customer Services

　　Req ID: 403547

　　Pioneering in America, from the first mile to the last. This is what drives us.

　　For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all: run. With modern maintenance solutions – from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization – we ensure your systems' highest reliability and availability: 100% Railability . We are constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for the society, optimize route usage and create a new quality of travel.

　　Good service means we are there for our partners and customers when they need us – and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world.

　　Position Overview:

　　Siemens Mobility is seeking to fill a Technical Support Specialist position in the Wilmington, Delaware facility. This job entails direct support in fleet monitoring and maintenance planning for the Siemens Locomotives and duties to support Siemens Customer Service. The Technical Support Specialist also provides technical oversight to the contractual depots and administrative services to the Siemens Reliability and Service Managers. This position requires on-site attendance in Wilmington, Delaware and works in a 24/7/365 work rotation.

　　What your day-to-day will look like:

　　Monitoring fleet performance and equipment surveillance support for Siemens' locomotives at the Amtrak Mechanical Desk.

　　Support for driving reliability and continuous improvement to minimize downtime and costs.

　　Collaborate with Product Managers, Software Engineers, and Field Service Technicians to monitor and improve maintenance practices.

　　Give real-time live phone support to the end-users calmly.

　　Support Failure Investigations and the completion of Root Cause Analysis reports.

　　Regular review and update of maintenance practices, impacting documentation and troubleshooting procedures.

　　Resolve product or service issues by clarifying the Customer's problems; determining the cause; selecting and explaining the best solution; expediting correction or adjustment; following up to ensure resolution.

　　To thrive in this role, you have:

　　Associate’s degree in a technical field or proven practical maintenance and operational experience.

　　Ability to solve practical problems, exercise initiative, and deal with various changing, sometimes unclear, situations.

　　Strongly demonstrated computer skills and willing to learn computerized maintenance management systems.

　　Proficiency with Microsoft Excel to generate administrative reports.

　　Effective communication, listening, and strong organizational skills.

　　Ability to learn project-specific software programs and online tools.

　　Ability to travel: 5% domestic

　　Setting you apart from others would be an Associates degree in a technical discipline with 5+ years of experience in maintenance planning.

　　Why you'll love working for Siemens!

　　Freedom and healthy work-life balance– Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits – starting Day 1!

　　We believe that each member of our team is accountable for making decisions, solving problems, and taking actions that contribute to long-term impact and financial success.

　　We do the right thing. We stand for green innovations and meaningful solutions with impact on customers, ecosystem partners, society, and environment.

　　We are frontrunners in digitalization and building platforms. Therefore, we are hiring ambitious forward-thinkers who want to have a real impact.

　　Solve the world's most significant problems – Be part of exciting and innovative projects.

　　Opportunities to contribute your innovative ideas and get paid for them! Take advantage of our Tuition Reimbursement program, Mentor Programs, and your development through online learning. We operate daily with a growth mindset - that's why Siemens consistently ranks on the Fortune World's Most Admired Companies list!

　　Employee perks and discounts in addition to our 401k match and generous Paid Time Off

　　Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization.

　　Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html . The base salary range for this position in Wilmington, DE is $73,800-$99,600. The actual salary/wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, and qualifications.

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