Job Requisition ID #

　　23WD74362

　　Position Overview

　　We are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products. Reporting to a Technical Support Manager, you are responsible for resolving customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in a variety of proactive support activities, developing and presenting webinars, hosting Q&A sessions on our online communities, and publishing technical articles in the Autodesk Knowledge Network (AKN). Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Operating systems - Windows, MacOS, Linux, Servers, Remote Desktops, and Networks? Then we would like to hear from you.

　　Responsibilities

　　Remain informed on improvements in supported productsAssist in the fundamental development and maintenance of knowledge base qualityInfluence product management and product development to make improvementsActively contribute towards knowledge base articles - creation, validation, or making any amends etcResolve escalated customer issues reported to Autodesk via chat, phone, web, online forums, and other channelsProvide prompt, friendly, and efficient assistance to Autodesk customers on a variety of issues and questions related to product features, usage, etcResearch, verify, and document product issues, and solutions in short and clear articles for our Knowledge Base, or in our internal case management systemPriority handling and escalation of critical issues and monitoring of service level complianceActively manage the personal backlog of support requestsManage customer expectations by providing timely updates on progress

　　Minimum Qualifications

　　Bachelor's degree in Engineering preferably Computer Science or Information TechnologyTroubleshooting experience installing or fixing install and software problems; this is an IT-focused needStrong English written and verbal communication skillsStrong customer service, troubleshooting, and analytical skillsFunctional knowledge of Operating Systems and general program installation experience: Windows (Primary), MAC (Secondary), Linux (occasional need)Comfort with Windows system tasks (installs/uninstalls/system troubleshooting)4+ years of experience in a technical support rolePeople-minded: empathizing with, responding to, and problem-solving customer issuesTake initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleevesOrganized: clarifying assignments, prioritizes work, and pays attention to detail to ensure work is done in a timely and high-quality mannerStrategic: offering articulate recommendations and rationale and building support with key decision-makersA wet sponge: actively listening to others to communicate technical information clearly and conciselyIntellectually curious: learning from mistakes, adapting to change, and seeking out ways to develop new skillsInfluential: being a role model inspiring others and having a positive impactStrong written and verbal communication skillsExperience using Autodesk products is preferred but not requiredAbility to work in flexible working hours/Shifts. The current shift will be AMER hours.Strong written and verbal English communication skills. Additional language skills are advantageousYou identify opportunities that benefit our customers and build and deliver solutions to meet their expectationsProven ability to be flexible and learn quickly in a fast environmentExceptional team player skills

　　Preferred Qualifications

　　Proficient in Microsoft Office, Slack, Teams, or defect tracking system (JIRA)MCSA/MCSE certifications in Windows, Windows Server, Cloud, Productivity, or Mobility

　　The Ideal Candidate

　　Think: Smart I prioritize and apply targeted effort to the work that matters mostThink: Innovative I am relentlessly curious and creativeThink: Adaptable I embrace uncertainty and flex to changing circumstances quicklyFeel: Inclusive I work collaboratively with people who are diverse in background, culture, and ways of livingFeel: Impactful I am passionate about making a positive impact, and I am committed to our customer's successFeel: Humble I share credit and shoulder responsibilityDo: Courageous I offer and respond to constructive feedbackDo: Accountable I do what I say and say what I doDo: Pragmatic I approach all work as important work, even if it's not fun and excitingThe Way we Work: One Autodesk We act as One Autodesk to get the best results for our customers, our business, and our employeesThe Way we Work: Empower Decision Makers We may disagree with a decision but we fully commitThe Way we Work: Authentic Selves We create a safe environment for people to speak courageously and ask for helpThe Way we Work: Integrity We hold each other accountable to the highest ethical standards

　　#LI-SK1

　　Learn More

　　About Autodesk

　　Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

　　We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

　　When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

　　Salary transparency

　　Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

　　Diversity & Belonging

　　We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

　　Are you an existing contractor or consultant with Autodesk?

　　Please search for open jobs and apply internally (not on this external site).