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Coordinator, Call Center Operations
Coordinator, Call Center Operations-March 2024
Vancouver
Mar 29, 2026
ABOUT BANFIELD PET HOSPITAL
As the leading provider of preventive veterinary care, Banfield is committed to delivering high-quality care to pets and sharing our data, insights, and best practices with the profession to help adva
10,000+ employees
Healthcare, Veterinary
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About Coordinator, Call Center Operations

  Salary Range: $16.41 - $22.56/hour (DOE)

  Summary and Qualifications:

  Sorting, scanning, and validating the miscellaneous documents received at Central Team Support (CTS) from hospitals.

  Assist with technical tasks (i.e., reboot PC's) as needed, handle/distribute care team mail, ship equipment and supplies (incl return labels) as needed, prepare equipment to mail to associates, and check in returns.

  Essential Responsibilities and Tasks:

  Live and exemplify the Five Principles of Mars, Inc. within self and team.Sorting, scanning, and validating Financial/Medical documents from hospitals.Mails new hire, replacement equipment and supplies from CTS as needed.Check in returned equipment.Reboots computers at CTS as needed.Sorts and scans CTS mail.Prep equipment to mail to associates.Mails return labels from CTS as needed.Maintain client privacy, security, and company confidentiality.Other job duties as assigned.

  Special Working Conditions:

  Ability to work at a computer for long periods of time. Project timelines and work volume/deadlines may often require more than 40 hours per week to complete essential duties of this job.Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment.The noise level in the work environment is normally moderate.Environment where pets are present.

  Experience, Education and/or Training:

  High School Diploma or GED is required.A minimum of one year of customer service and/or call center experience is required.Healthcare background (veterinary or human healthcare, pharmaceutical, etc.) is preferred.

  What We Offer - The Good Stuff:

  Competitive salary with paid time off & holidays so you can spend time with the people you loveMedical, dental, and vision insurance for you and your loved onesFertility and family-building assistancePaid Parental leavePractice Paid Basic Life InsurancePractice Paid Short- and Long-Term DisabilityCompetitive referral program - join our team, bring your friends, and get paidAutomatic enrollment 401(k) Savings Plan after 60 days of employment with generous company matchCommuter BenefitsLegal PlanHealth Savings Account & Flexible Spending AccountMental health support and resourcesPaid VolunteeringOptimum Wellness Plans® for up to three petsContinuing Education allowance & MED hours for eligible positionsStudent Debt Relief (for full-time DVMs)A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more

  Even More Good Stuff:

  Opportunities for growth and leadership roles at Banfield, Mars, and other divisions of MarsHealth and well-being benefits to support quality of lifeAssociate-led equity, inclusion, and diversity groups (we have 7 of them!)Awesome opportunities to volunteer through Mars Volunteer Program, like volunteering at coral reef cleanups or on research vessels!

  Terms and conditions apply

  **Benefits eligibility is based on employment status

  WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

  Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

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