Kforce is supporting a client located in Denver, CO in finding a Technical Support Engineer/Software Support who will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. Summary:As a Technical Support Engineer/Software Support, you will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments. You'll be constantly challenged to learn and innovate while delivering the technology that will change law enforcement and corporate security organizations around the globe. If you thrive in a fast-paced start-up culture, with a passion for delivering new technologies to our customers, we want you to be a part of our team.

　　Bachelor's degree in Technology, Computer Science, or a related field

　　3-5 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies' products and services

　　Strong problem-solving skills

　　Excellent client-facing skills

　　Excellent written and verbal communication skills

　　Ability to work well with a small, agile, highly competent team

　　Passion for working with technology and excitement for creating high quality technology products

　　Ability to troubleshoot complex software and hardware issues, working both independently and with the support of the customer operations and development teams

　　Comfortable working in and assisting others through company help desk software, such as Zendesk, in addition to other remote access desktop programs

　　Other Desirable Skills:

　　Working knowledge/experience of operating systems, web services, databases, cloud environments (Azure/AWS), SQL, and APIs

　　Experience with scripting languages

　　Experience managing/mentoring other team members

　　The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

　　We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

　　Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

　　This job is not eligible for bonuses, incentives or commissions.

　　Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

　　Compensation Type:YearsMinimum Compensation:60000.00Maximum Compensation:90000.00