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Small Business Community Partnership Manager
Small Business Community Partnership Manager-March 2024
San Francisco
Mar 29, 2026
About Small Business Community Partnership Manager

  COMMUNITY PARTNERSHIPS - SMALL BUSINESS – PBB COMMUNITY BANKING

  WHAT IS THE OPPORTUNITY?

  The Small Business Community Partnerships role for Community Banking will be responsible in building a network and managing ongoing such partnerships in the small business communities such as Certified Development Financing Institutions (CDFI) and Small Business Investment Company (SBIC). Responsibilities include partnering with CRA department in identification, implementation, and execution of partnership opportunities such as small business loans purchasing and/or small business loans originations with correspondent banking partners aligning with bank's overall objectives; performing reporting, remitting, reconciliation, research, root cause identification including credit portfolio characteristics and portfolio performance, resolution, and remediation for serviced loans. Responsibilities include overall analysis and measurement of viability and key performance matrices of such partnerships to ensure optimal success in reaching CNB's goals and objectives such as alignment to CNB's risk tolerance and necessities of such loans within CNB's CRA assessment areas. Financial and reputational analysis should also be included in scope. Coordination, preparation, processing, and onboarding of such partnerships with documents for onboarding new vendors to the Vendor Management Office; This role will also maintain procedural documents and provide analytical and progress reporting.

  Personal and Business Banking Division

  As a member of City National's Personal & Business Banking group, you will have the opportunity to make a real difference through a signature client experience. Our branch network delivers proactive advice and high-level financial solutions with a Global Relationship Management™ model that most banks extend only to larger businesses and high-net-worth families. Our tailored solutions address the financial needs of individuals, organizations and small to mid-sized businesses with an array of products and services, from simple to complex.

  What you will do

  Build, solidify and maintain a small business community network.

  Coordinate all vendor management tasks inclusive of working with external vendors and internal employees

  Establish professional and working relationships with internal partners. Ongoing partnership and engagement with CRA department, vendor risk owners and coordinate closely with the vendor risk assessment team to ensure proper engagement and governance is being followed during the onboarding, due diligence phase of vendor management

  Identify and assess community partnerships’ viability aligning with CNB’s goals and objectives

  Maintain proper information/documentation and records related to the vendors for both internal and external audits.

  The Investor Accounting Analyst is responsible for performing reporting, remitting, reconciliation, research, root cause identification, resolution, and remediation for serviced loans

  Portfolio management include such small business loans credit performance oversight adhering to 2LOD’s standards

  Assist with the development and communication of vendor management standards, processes, and procedures in alignment with VMO policies and procedures. y and goals.

  Support, track and report on vendor management milestones, activities, and all incoming requests for vendor related assistance

  Responsible for ensuring all investor guidelines are adhered to including accurate and timely reporting and remittance requirements using internal servicing systems, database, and reporting tools

  Coordinating with Community Lending, MADE and CRA to manage the process for submitting and tracking requests for charitable contributions.

  Ensures the completion of accurate and timely reconciliation of all custodial, clearing, and general ledger accounts within the established timelines.

  Routine reporting to PBB leadership on key metrics

  Manage the onboarding process coordinating with the vendor management office

  Coordinate all vendor management tasks inclusive of working with external vendors and internal employees

  Ensures exception items are handled in compliance with corporate and investor policies and requirements

  Must-Have*

  Bachelor's Degree or equivalent experience

  Minimum of 3 years experience in third party engagement/vendor management experience in the financial services industry

  Minimum of 3 years of project management or related experience

  Minimum of 7 years in small business community development (CDFI, SBIC, Non-Profit organizations)

  Skills and Knowledge

  Strong project management skills (organizing, planning, reporting, documenting, driving tasks to closure, etc.)

  Strong qualitative analytical skills, working with data and drawing conclusions

  Seasoned problem-solving, analytical and decision-making skills.

  Excellent verbal and written communication skills.

  Ability to create influential documents, presentations and group or team facilitation.

  Advanced knowledge of Microsoft Office tools; specifically, Excel and PowerPoint

  Compensation

  Starting base salary: $127,626 - $237,014 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

  *To be considered for this position you must meet at least these basic qualifications

  The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

  Benefits and Perks

  At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks (https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-491b-a625-3ab7a0fd9a65.pdf) .

  INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

  City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'

  ABOUT CITY NATIONAL

  We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to be at the heart of our company today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.

  #CA-MD

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