*Only current Japanese citizen or for those who are currently working in Japan are eligible to apply for this position.

　　機械データを誰もがアクセスでき,使用可能で,価値のあるものにする,という常識を破るコンセプトを実現する技術への新しいビジョンを追求する私たちと一緒に働きませんか？私たちは,自社製品に情熱を持ち,お客様に最高の体験を提供しようとする人々で溢れている会社です。Splunk では,仕事,顧客,楽しむこと,そして最も重要なお互いの成功のために尽力しています。

　　アプリケーションおよび IT インフラストラクチャのサポート経験をお持ちの方は,エンタープライズサポートチームの拡大に伴い,この即戦力となる機会についてぜひご相談ください。エスカレーションサポート,製品の不具合に関するエンジニアリングとのやり取り,サポートツール,ナレッジマネジメント,セルフサービスイニシアチブなどを中心とした継続的なプロジェクトに貢献する,非常にダイナミックな仕事となります。

　　Responsibilities I can do that!

　　Splunk 製品への深い理解を深める自信がある お客様のトラブルに責任を持って,解決までリードすることができる 高い技術力を持ってしてトラブル事象の根本原因調査を実行,解決策,回避策を提示することができる。 お客様の問題事象を再現し,必要に応じてバグレポートを作成し,適切かつ詳細なドキュメントを添えてエンジニアリングにエスカレーションすることができる 顧客対応への優れたコミュニケーションスキルを持っている 顧客対応の緊急度に合わせてアドホックな対応ができる 速いペースで進む職場環境に慣れており,頻繁な製品リリースや定期的なメンテナンスアップデートがある製品をサポートすることができる ナレッジベースなどのドキュメント作成に貢献できる Requirements I've already got that!

　　エンタープライズ顧客(BtoB)への技術サポート,または同様の業務に2年以上従事した経験 新しい知識を定常的に習得する能力と,技術的な問題を顧客に寄り添って解決するための熱意を持っている 優れた英語(ビジネスレベル)と日本語(ネイティブレベル)のコミュニケーション能力(書面および口頭) トラブルシューティング,問題解決のための高度なプロセス指向のスキルを有する Linuxの管理とトラブルシューティングの経験,Windowsサーバのトラブルシューティングの経験 XMLとHTML,CSS,XMLのタスクに精通していること シェル,Python,PERLスクリプトを実行する能力 DNS,ファイアウォール,HTTPステータスコード,SSL/TLSなどのコアネットワーキングの概念に精通していること 正規表現(Regex)に関する理解があれば尚可 AWSサービスやその他のInfrastructure as a Serviceプロバイダーに関する知識があれば尚可 Education Got it!

　　コンピュータサイエンス,関連分野の学士号取得者,または同等の実務経験者

　　Join us as we pursue our exciting new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we're committed to our work, customers, having fun and most importantly to each other's success. Learn more about Splunk careers and how you can become a part of our journey!

　　In Customer Support we LOVE to disrupt, we innovate to deliver a phenomenal experience. Diversity Matters, we harness our unique strengths to deliver the best outcomes. We work closely with several different parts of the organization to learn and educate each other, then we build the right solution for all parties; Transparency is at our core. We have fun doing great work with great people. Come become one of us... Due to growth of our customers within Asia Pacific region, we are hiring a Technical Support Engineer to join our APAC Support team based in . You will be responsible for managing customer technical queries and have a passion for providing an exceptional customer experience and a passion for problem solving. Find out more information below!

　　Responsibilities: I can do that!

　　Supporting both Global and Japan customers in technical aspects with respective languages Develop a deep understanding of Splunk products Provide technical support for enterprise customers Ability to take ownership of their issues, troubleshoot and resolve technical problems across a range of environments Exceptional troubleshooting skills to establish the root cause of problems and form a solution or workaround across a range of environments Ability to reproduce customer issues and if necessary, file bug reports, escalate to engineering with proper and detailed documentation Superb communication skills to effectively manage the customer relationship Provide proper documentation content and participate in online forum support for real-time questions from Splunk users Comfortable working in a fast-paced work environment and support products with frequent product releases and regular maintenance updates Ability to seamlessly shift gears and focus is essential when supporting a product like Splunk Provide documentation content and participate in online forum support for real-time questions from Splunk users Requirements: I've already got that!

　　Business level of English, Business level of Japanese

　　(Native level of Japanese is a plus!) Customer support or technical support experience in IT industry

　　(Non technical support experience is also considerable as long as they have following skills) Experience with the following systems is a must: Cloud(AWS/GCP,Azure), Linux, Windows, and Mac OS X Experienced in troubleshooting of Storage/IOPS on OS environments is a MUST Understanding of regular expressions (Regex) and Python scripting is a plus Knowledge in the following areas is a plus: Perl and shell scripting, XML, HTML Be able to isolate problems between hardware and software and provide information to the appropriate development team(s) The ability to shift gears and focus is essential when supporting a product like Splunk Solid knowledge of networking concepts Highly developed, process-oriented skills for troubleshooting, problem-solving, and problem resolution Superior written and verbal communication skills are a must Must be able to work in a fast-paced technical environment and support a product with frequent product releases and regular maintenance updates 5+ years' experience in a Technical Support role Pluses: Experience in Business Intelligence, Enterprise Security a plus but not required Education: Got it!

　　Bachelor's degree in computer science, a related field or equivalent work experience We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.