As a Technical Support Consultant , will be responsible for supporting Sleep- Respiratory Care Software activity in EMEA. On a daily basis you will manage different projects for our business customers regarding software malfunctions and user-experience issues.

Your role:

Managing projects for Business customers of Philips

Providing answers to customers' requests (2nd line support)

Escalate when required to Software development

Provides guidance and training to the service organization

Shares knowledge with service organization and helps to keep knowledge base up to date.

You're the right fit if:

2- 4 years related experience in technical support or engineer support

Experience in working with Software uploaded on medical or production devices - must have

Both French German - fluently

English on very good level

Knowledge of Polish language is nice to have

Degree in Computer Science, Computer Engineering, or a related field

Strong communication and organizational skills with a commercial approach

Experience in client-facing roles

Technical mindset

IT Knowledge experience in supporting various software

Our benefits:

Annual bonus based on performance achieved 

Private medical care with the option to extend it to family members 

Benefit System cards 

Discount for Philips’ products 

Wide variety of trainings learning opportunities

Promotion of a healthy lifestyle in the office

Employee Assistance Program

Hybrid way of working (3 days per week at office in Lodz)

Support in relocation to Łódź

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Onsite roles require full-time presence in the company’s facilities.

Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

Indicate if this role is an office/field/onsite role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

Learn more about our business.

Discover our rich and exciting history.

Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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