Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.

　　Responsibilities:

　　Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.

　　Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .

　　Resolve incoming internal or external businesses and end user's problems via telephone and e-support.

　　Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).

　　Proactively assist customers to avoid or reduce problem occurrence.

　　Represent HP in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

　　Engages team members for support as required to ensure internal or external business and end user SLA demands are met.

　　Begin to partner with and assist the Sales Pursuit team.

　　Education and Experience Required:

　　High School: completion of post- primary level education prior to University study. Typically certified by diploma (i.e., H.S. diploma, "A" levels (U.K), Baccalaureate (France), etc.).

　　0-1 year experience in relevant technologies and customer environments.

　　Relevant industry qualification where applicable.

　　Knowledge and Skills:

　　Excellent verbal and written communication skills in language to be supported.

　　Experience in troubleshooting in a technical environment.

　　Excellent analytical and problem solving skills.

　　Software and hardware knowledge of computing, storage and peripheral devices.

　　Advanced proficiency with case management databases and tools.

　　Superior customer service skills.

　　Phone and remote support experience. E-support experience.

　　About HP

　　You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you.

　　So

　　are we. We love taking on tough challenges, disrupting the status quo,

　　and creating what’s next. We’re in search of talented people who are

　　inspired by big challenges, driven to learn and grow, and dedicated to

　　making a meaningful difference.

　　HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

　　Our history: HP’s commitment to diversity, equity and inclusion – it's just who we are.

　　From the boardroom to factory floor, we create a culture where everyone is

　　respected and where people can be themselves, while being a part of

　　something bigger than themselves. We celebrate the notion that you can

　　belong at HP and bring your authentic self to work each and every day.

　　When you do that, you’re more innovative and that helps grow our bottom

　　line. Come to HP and thrive!

　　Equal Opportunity Employer (EEO):

　　HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).