Pinion is a Top 70 accounting and consulting firm focused on making a difference in the lives we touch and the world we live in. As a specialized firm, we bring an unprecedented level of resources, innovations, and solutions on a global scale. Just as a pinion gear system drives motion, we deliver powerful strategies and thought leadership that drives our client’s business and legacy forward. The Pinion Technology Core (PTC) team is growing! We are seeking a Technical Support Specialist. PTC provides tailored IT services and network support for clients. The Technical Support Specialist will provide user support both on-site and remotely ensuring a high-level of service. This position must be located in the Helena, MT area. What you’ll be doing:Provide user support to all customers on applications and systems within Pinion Technology CoreTroubleshoot and test computer issues and assist in the support of LAN/WAN systemsMonitor and respond to Help Desk tickets with top-notch customer serviceTrain clients on the proper use of systems and software What you’ll need for this position:1 - 3 years of experience in IT help desk / technical supportKnowledge of a broad range of multi-user computer systems, applications, virtual systems and equipmentStrong troubleshooting skills, identifying trends and root issues Basic knowledge of how to navigate end-user IT security issuesThe curiosity to go beyond the textbook, ask hard questions, and use technical skills to provide solutions to client problemsAbility to prioritize multiple responsibilities and produce accurate, dependable workExcellent communication skill both verbally and in writing to convey technical information to non-technical personnelStrong interpersonal skills to establish and maintain effective working relationships with staff, clients and vendorsEnthusiasm and excitement about technology and the opportunity to learn and growSelf-starter with the ability to work independently and exercise sound judgment What’s in it for you:A people-centered culture, with fun included among our core firm valuesA fast track to leadership and influence for those who pursue itExcellent pay, flexibility, and benefits including health, dental, vision, life and disability insurance, 401k, profit sharing, paid holidays, flexible work arrangements, and paid leave.Pinion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law. #LI-ONSITE