Resuscitation, ZOLLMED.com

　　At ZOLL, we're passionate about improving patient outcomes and helpingsave lives.

　　We provide innovative technologies that make a meaningful difference inpeople's lives. Our medical devices, software and related services areused worldwide to diagnose and treat patients suffering from seriouscardiopulmonary and respiratory conditions.

　　The Resuscitation division of ZOLL Medical Corporation develops and deliversinnovative lifesaving products and software solutions to EMS, hospital,public safety, and military customers globally. Our dedicated employees takepride in their commitment to improving patient outcomes while deliveringworld-class customer service.

　　At ZOLL, you won't just have a job. You'll have a career-and a purpose.

　　Join our team. It's a great time to be a part of ZOLL!

　　Job Summary

　　The technical service partner will provide support to major customer accountsfor ZOLL's line of both ventilation and defibrillation products. The liaisonwill address reported complaints and provide support by working closely withtraining, quality and field service in order to provide direct problemresolution and outstanding support to our customers. The technical servicepartner will operate in a cross functional role in contact with sales,operations and service teams acting as a direct communication channel betweenthe customer and ZOLL Medical.

　　Job Summary:The technical service partner will provide support to majorcommercial/customer accounts for ZOLL's line of both ventilation anddefibrillation products. The liaison will address reported complaints andprovide support by working closely with training, quality and field servicein order to provide direct problem resolution and outstanding support to ourcustomers. The technical service partner will operate in a cross functionalrole in contact with sales, operations and service teams acting as a directcommunication channel between the customer and ZOLL Medical.

　　Essential Functions:

　　Provide technical customer relations management to specific large accounts ofZOLL Medical Corporation

　　Identify training and technical service gaps for ventilation and defibrillatorlines in order to provide proactive support.

　　Work closely with ZOLL's strategic accounts in order to develop strongerrelationships with key technical personnel.

　　Work closely with ZOLL Operations, Service and Sales to prioritize customersite visits, along with anticipating training needs.

　　Act as a technical SME on behalf of and in partnership with the sales teams.

　　Attend commercial trade shows as a technical representative on behalf of ZOLLMedical.

　　Work with customers to provide solutions, and problem resolution forreported complaints.

　　Identify and address complaint trends across product lines for major accounts.

　　Function as a SME on the subjects of preventive maintenance and repair.

　　Open service requests in response to reported complaints.

　　Work with engineering and quality teams to track failures and provide feedbackfrom our customers.Skills Requirements:

　　Technical discipline or biomedical maintenance repair background stronglypreferred.

　　Valid Passport

　　Ability to travel up to 75% of the time.

　　Previous experience in servicing ZOLL 731 Series ventilators, and ZOLLdefibrillators.

　　Excellent communication skills.

　　Required/Preferred Education and Experience:

　　5+ years' experience in a technical role managing or servicing medicalequipment.

　　Background in clinical/biomedical engineering.

　　Bachelor's degree, or 5 years' experience in a related field.

　　Experience providing technical support on both ventilators and defibrillators.

　　Experience in customer relations management.

　　Experience working in quality assurance is preferred.