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Technical Service Manager - Silage & Ruminant
Technical Service Manager - Silage & Ruminant-March 2024
West Allis
Mar 28, 2026
About Technical Service Manager - Silage & Ruminant

  Location: [[Midwest US]] State: [[Various states in Midwest US]] Country: [[United States]]

  Do you want to help improve food and health around the world? At Chr. Hansen, food and health is at the heart of everything we do and our natural ingredients are consumed by more than 1 billion people every day. As a global market leader in bioscience, we have the opportunity to address important global challenges such as food waste, healthy living and sustainable agriculture and we need the brightest and most passionate people on board to succeed. We strive to include diversity, equality and inclusion into our actions at work on a daily basis. Want to join us?   What we can offer you!

  Health, Dental & Vision Insurance – Starts on Day 1! Vision insurance is FREE for employees!

  401k – up to an 8% contribution (Safe-harbor Company-contribution of 4% of annual base compensation PLUS Company-match of 66 2/3% of first 6% of employee’s contribution)

  Work/Life Balance – Will be eligible for 10 paid Company holidays PLUS all employees start with 3 weeks of Paid Time Off (prorated in first year)

  Flexibility – Various shift options (shift premiums for off-shifts) and remote work policy

  Training & Development – In-house leadership development program & support of continuous learning (training, seminars and certifications)

  Disability Income Protection

  Health Savings (HSA) and Flexible Spending Accounts (FSA)

  Company-Provided Life & AD&D Insurance 2x annual base salary

  100% Tuition Reimbursement after 1 year and approved application

  Student Loan Repayment Assistance up to $3,000 after 1 year and approved application

  Employee Assistance Program

  Wellness Program with up to $1,000 in incentives

  Company-sponsored holiday party, family picnic & golf outing

  FREE Probiotics for Employees (and covered dependents)! & Discounted prices for additional purchases

  At Chr. Hansen, we offer a working opportunity that you can take part in setting the agenda. In each of our 32 global offices, you will be able to experience an agile organization where takes a short way from idea to implementation. We believe that engagement matters. Our inspiring work environment and collaborative culture would allow you to continuously develop both personally and professionally. As a market leader, Chr. Hansen has constantly pioneered science for almost 150 years and expanded into new area for a more sustainable future. Our founder, Christian D. A. Hansen, was a true entrepreneur and his mentality is still very present and valued today. We keep looking for people who can take charge and come up with new ideas to strengthen our team. Join us and take part in making a meaningful difference!

  This position works under general direction and is primarily responsible for technical support for Ruminant Account Managers. This individual will be a key technical contact in the North American region to promote and help drive the sales of Chr. Hansen dairy probiotic and silage inoculant products and services in the region. This individual will be a self-driven worker with excellent communication skills and a strong research and technical background. A minimum of 3 years of in-field technical work experience is required.

  Principal Duties And Responsibilities

  Provides technical support and training to Account Managers for ruminants and is actively involved in the sales process.

  Provide oversight of North American dairy and silage trials and provide detailed analysis of trial results to support Chr. Hansen products and services.

  Maintains in-depth high-level contacts with key customers and influencers, particularly veterinarians and nutritionists.

  Investigate customer complaints and solve routine industry problems on-site. This includes, but is not limited to, new product applications, marketing efforts, new facilities, and key industry personnel.

  Participates in professional trade associations and committees related to the dairy industry association activities.

  Developing, writing, editing, and proofreading scientific documentation for marketing materials to support product promotion

  Develop a deep understanding of the competitive landscape for gastrointestinal health and silage inoculant products and services

  Knowledge, Skills & Abilities

  Possess good negotiation and follow-up skills.

  Ability to utilize product knowledge to determine the best course of action for customers.

  Must have technical skills to know the right questions to ask customers.

  Must be a self-starter with drive and initiative and work with little supervision.

  Must have a passion for the food industry.

  Possess a working knowledge of Microsoft Office programs.

  Possess a valid driver's license and good personal credit.

  Ability to travel up to 60% of working time. International travel to Mexico, Canada, and other countries as needed, so a passport is required.

  These characteristics are normally acquired through a Ph.D. or DVM in Dairy Science or Dairy Nutrition with a minimum of five to seven years of experience in the industry working with key accounts preferred.

  Working Conditions: Working environment is a home office setting about 40% of time and car and/or air travel about 60% of time (this could vary depending on territory). This position requires a valid driver’s license and good driving record. The employee must be able to meet the travel requirements of the job.

  Physical Demands: While performing the duties of this job, the employee is frequently required to sit, talk, hear, use hands to finger, handle or touch objects, keyboard and occasionally lift up to 10 lbs. Specific vision abilities required by this job include vision, color vision, depth perception and the ability to adjust focus.

  Do you know someone?

  If this is not the job for you, but you know someone who might fit and be interested, please feel free to share this job link. Thank you for your referral. Application deadline is 2/29/24.

  About Chr. Hansen

  Chr. Hansen is a global, differentiated bioscience company that develops natural ingredient solutions for the food, nutritional, pharmaceutical and agricultural industries. At Chr. Hansen we are uniquely positioned to drive positive change through microbial solutions. We have worked for over 145 years to enable sustainable agriculture, better food and healthier living for more people around the world. Our microbial and fermentation technology platforms, including our broad and relevant collection of around 40,000 microbial strains, have game-changing potential.

  We have come far on our journey, and delivered strong results, and as we continue to unlock the power of good bacteria through new technologies, there is so much more we can do. Our employees are the driving force enabling us to live our mission to pioneer microbial science to improve food, health and productivity. We work passionately, because we know we can make a difference for people, animals and plants. And ultimately for our planet. Innovating for a sustainable future is part of our culture, our history and our strategy and is embedded in our purpose: to grow a better world. Naturally.

  At Chr. Hansen we place importance on diversity, equality and inclusion, and we appreciate difference in perspectives. We therefore encourage everybody to apply no matter race, religion, gender, sexual orientation, disability, etc.

  If you need more information?

  Read more about a career at Chr. Hansen here: https://www.chr-hansen.com/en/career

  #LI-Remote

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