This job was posted by https://illinoisjoblink.illinois.gov : For moreinformation, please see:https://illinoisjoblink.illinois.gov/jobs/11601740 Provisur is anindustry leader that pushes the boundaries of ingenuity, bringingprecision-engineered food processing equipment, aftermarket parts andservice to locations around the world. As a global leader with aclose-knit family feel, we take pride in taking care of our people.Check out our videos at jobs.jobvite.com/provisur and see for yourself!

　　Our Technical Service Manager is a front-line, employee-facing leaderwho plans, directs and coordinates the activities of the TechnicalService Department. You\'ll be responsible for leading the team of localand remote Technical Service Representatives and Field ServiceTechnicians to enhance customer satisfaction, strengthen customerequipment utilization and improve overall equipment performance. Jobrequires onsite presence in Mokena, IL.

　　What Youll Do:

　　Manage the day-to-day activities of the technical service team andassure prompt response and resolution to customer issues.

　　Leverage Salesforce Service Cloud to effectively manage service cases,track common service themes and provide feedback to Engineering. Workclosely with the engineering group to improve equipment performance,quality and safety.

　　Achieve assigned annual service revenue goals

　　Coordinate with the Project Managers and Project Coordinators toassemble and execute a successful, cost-effective installation

　　In coordination with the companys training program, ensure the teammaintains a deep knowledge and thorough experiential understanding withthe equipment and the customers application.

　　Coordinate with the Customer Service Representatives and Inside Salesteam to develop spare parts lists and upgrade kits

　　Oversee technical problem resolution. Collaborate with other functionaldepartments to ensure a high level of customer satisfaction. Travel tocustomers as required

　　What You Wont Do:

　　Suffer from boredom - you will always be doing something different andcoming up with innovative ideas and solutions

　　Sit behind a desk youll partner closely with team members andsupervisors on our shop floors as well as our facilities around theworld

　　Who You Are:

　　A creative thinker and do-er who enjoys solving problems andimplementing solutions

　　A lifelong learner with a passion for building upon the currentportfolio of service offerings while also growing revenue throughProvisurs Peak Performance Program, installations, training, servicework, field rebuilds, afterhours troubleshooting and 24/7 supportcoverage.

　　What Youll Need:

　　Bachelor\'s Degree in business or related technical field.

　　5 yrs experience managing a technical capital equipment service team;Food Machinery experience preferred

　　5 yrs experience managing a technical staff.

　　Strong technical background with understanding of Hydraulics, Electricaland Electronics, Pneumatics, Technical drawings/schematics andMechanical design.

　　Ability to multi-task, work under pressure and maintain composure.

　　What Youll Enjoy:

　　Environment where we promote from within, cross-train and provideongoing skill development

　　Robust benefits package including great health insurance, holiday pay,employee referral bonuses, and even pet insurance!

　　Retirement savings (401k) opportunities

　　Paid Time Off (PTO)

　　Continuing education assistance

　　A company dedicated to the local community that gives back throughcharitable contributions

　　Provisur is a proud Equal Opportunity Employer (EOE) and provides anenvironment of diversity, equality, and inclusion (DEI) to all employeesand applicants, regardless of a persons age, race, color, physical ormental disability, genetic information, gender, gender identity orexpression, marital status, medical condition, ancestry, military orveteran status, national origin, religion, relig ous creed, sex, sexualorientation, or any other protected status under federal, state, orlocal law.