Career Area:

　　Product Support

　　Job Description:

　　Your Work Shapes the World at Caterpillar Inc.

　　When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

　　About Caterpillar

　　Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. We are a leader and proudly have the largest global presence in the industries we serve.

　　For over 95 years, Caterpillar has been making sustainable progress possible and driving positive change on every continent. Here you’ll find challenges that excite you and development opportunities to build a lifelong career.

　　As the Technical Representative for the Surface Mining & Technology Division of Caterpillar you will be the primary conduit between the dealers and customers for product performance and problem management within an assigned territory.

　　Job Description

　　This role reports to a locally based Product Support Manager and works closely with various product groups, dealers and customer contacts to provide technical support for Caterpillar’s extensive range of surface mining products.

　　This role provides an opportunity to make a difference to both the Caterpillar product and our customer’s experiences and is perfect for someone who enjoys problem solving and variety in their work.

　　Job duties but not limited to:

　　Work closely with dealers and customers to identify Continuous Product Improvement (CPI) opportunities for the ongoing improvement of our products.

　　Assist Product Groups with prioritization of CPI’s by providing required commercial impact statements, Voice of Customer and Dealer feedback.

　　Be Caterpillar’s lead for Product Problem Management discussions with dealers and customers.

　　Act as a key resource to support execution of product performance improvement initiatives at target sites.

　　Manage service and commercial goodwill support administration across allocated dealers and customers.

　　Support NPI (New Product Introduction) and NMI (New Market Introduction) launches in the allocated territory.

　　Background Experience:

　　A tertiary qualification within a relevant field, or equivalent experience

　　Prior experience in a field position

　　Ability to work independently and to communicate effectively with others in the work group, dealer personnel and customers

　　Proven ability to communicate and negotiate across all levels of the organisation

　　Must be able to work collaboratively with Dealers, Caterpillar and the customer to meet deliverables

　　Excellent interpersonal and communication skills

　　Must will be willing and able to travel both internationally and locally

　　Desired Skills and Experience:

　　Previous experience working with a dealer network an advantage

　　Exposure to Six Sigma principles

　　Caterpillar of Australia is not currently hiring foreign national applicants that require or will require sponsorship.

　　Caterpillar is an Equal Opportunity Employer.

　　Caterpillar is an Equal Opportunity Employer (EEO).

　　Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .

　　There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.

　　Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.