This role is 100% remote and it is available for candidates based out of Mexico and Costa Rica ONLY.

　　Microsoft Word is growing! Join the Word web team at Microsoft as a Technical Program Manager and help us deliver industry leading performance and reliability to millions of users. You will define and track ambitious goals, coordinate cross organizational efforts, identify and prioritize performance and reliability issues, drive the culture of performance across Word and its partners, and collaborate with Engineering and Product Management disciplines. You will also have the opportunity to shape the user experience of Word web, by defining user experience priorities and principles, and partnering with Product Management and Design to develop solutions. This is a unique chance to work on a product that has a huge impact on the world, and to join a team that is passionate, collaborative, and innovative. ( https://word.office.com )

　　Responsibilities

　　As Technical Program Manager for Word web performance and reliability, your responsibilities will include:

　　Defining quantifiable and ambitious quarterly/annual Objective and Key Results in partnership with engineering and product leadership.

　　Establish and maintain project schedules and adjustments on a monthly basis.

　　Drive coordination of cross organizational efforts, align shared OKRs and track progress and report status monthly.

　　Track and drive accountability of cross team dependencies.

　　Identify gaps in end-to-end requirements.

　　Maintain prioritized performance and reliability backlogs including partner dependencies.

　　Drive the culture of performance across Word and our partners (includes codifying guidelines, coordinating office hours, wikis, consulting, etc..)

　　Build, maintain, and communicate dashboards & queries for performance, and ensuring they align with other dashboards/queries across OPG where Word appears

　　Consolidate, contribute and review all relevant data views and updates for all the various reporting forums (e.g. weekly updates, bi-weekly checkpoints, monthly deep dives, monthly service reviews, etc).

　　Define user experience priorities and principles and use it to sequence work.

　　Identify areas that need new experience to support fundamentals goals and partner with Product Management and Design to develop solutions.

　　Collaborate effectively with Engineering and Product Management disciplines to achieve shared outcomes.

　　Qualifications

　　We will be selecting candidates that have the best mix of the following qualifications:

　　5+ years of professional experience designing, developing, testing, or managing projects in shipping software.

　　3+ years of industry experience as a Program Manager.

　　Technical proficiency in web (HTML5 and JavaScript/TypeScript) and/or service (C#, Java, etc) technologies.

　　Strong communication and collaboration skills.

　　Ability to communicate in English in both written and verbal forms.

　　A BS or equivalent work experience in computer software related fields.

　　Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .