Job Overview

　　Technical Operations Manager

　　Founded on the heritage of generations of coffee services entrepreneurs Van Houtte Coffee Services prides itself on offering the highest levels of customer service day in day out.  We brew over 1 000 000 cups of coffee every day, in 25 cities from coast to coast.  We offer exciting careers and growth opportunities in a dynamic, challenging, ever-changing and fast paced work environment.  We are proud to be part of Canada's Top 100 employers and Canada's Top 100 employers for young professionals. 

　　We are currently looking for an Technical Operations Manager, to join our team. This is a key role to ensure our success of our operations within the Edmonton area.

　　What does this all mean?

　　Oversee our technical service team composed of Sr Technical Associates.

　　Develop and coach Technical Associates on customer service best practices.

　　Ensure that all customers are receiving top level service and that service levels are met.

　　Maintain positive staff relations through consistent and effective communication including staff meetings, weekly reviews, and one on one communication.

　　Make sure relevant administrative procedures are carried out correctly and efficiently in accordance with company policies.

　　Collaborate closely with other Associate Manager in the region to promote team synergy and work collaboration.

　　Responsible for timely service call dispatching for all service activity.

　　Ensures high integrity of equipment inventory with strong organizational skills.

　　Our company culture might be for you if:

　　You are a customer first, roll-up-my-sleeves and get-it-done enthusiast.

　　You see grey zones, blurry lines and change as an opportunity to improve.

　　You chase down solutions to obstacles and revel when faced with challenges.

　　You preach teamwork, resourcefulness and entrepreneurial thinking.

　　This list is not exhaustive. Any other related duties as may be assigned by the line manager.

　　Requirements

　　This role might be for you if:

　　You have strong experience in operations and people management (5 years)

　　You have experience in a technical environment

　　You are a good communicator who likes to coach, lead and build high-performance teams

　　You are problem solver who easily navigates through ambiguity and unforeseen situations

　　You like planning, optimizing and playing within key performance indicators

　　You foster a safe work environment by promoting Occupational Health and Safety policies

　　You have a strong proficiency with Microsoft Office 365 Suite

　　The selected candidate will be part of a dynamic and passionate team within a fast-growing, ever-changing organization. In addition to a competitive compensation package including benefits, commissions, RRSP, vacation time, we also offer tuition reimbursement and much more!

　　Company Overview

　　Keurig Dr Pepper (NASDAQ: KDP) is a modern beverage company with a bold vision built to deliver growth and opportunity. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it!

　　Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation, and growth. Will you join us?

　　We strive to be an employer of choice (https://careers.keurigdrpepper.com/) , providing a culture and opportunities that empower our team of 28,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.

　　Keurig Dr Pepper is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.