Ready to lead from the front? We’re looking for a Director of Rooms to head up our front office department. Setting the tone to deliver truly memorable guest experiences from first moment to last.

　　A little taste of your day-to-day:

　　Every day is different, but you’ll mostly be:

　　Directing everyday front office and housekeeping activity while developing and coaching your team to deliver next-level guest experiences

　　Creating the perfect working environment for your team to thrive and driving collaboration between departments

　　Providing guests with all the information they need to enjoy a truly memorable experience

　　Overseeing night audit function, preparing daily financial reports and delivering accurate forecasts

　　Conducting routine inspections of the front office and public areas – taking immediate actions to correct any deficiencies 

　　Maintain a high profile with guests; handle guest requests and complaints effectively and efficiently.

　　Liaise with all means of booking agents with Director of Revenue Management to ensure all guest requirements are met

　　Ensure VIP and return guests are recognised and colleagues are aware of arrival.

　　Review all guest comment forms and liaise with the Resident Manager and General Manager on follow up action

　　What We need from you:

　　Bachelor’s degree, higher education qualification or equivalent in Hotel Administration or Business Administration 

　　Two years of guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and work experience

　　Focuses on the major factors necessary to ensure that the business is successful and profitable

　　A string knowledge of the key profit drivers for Hotels and knows how area/function contributes to the profitability of the business

　　An understanding of the impact of business decisions on key financial indicators and outcomes

　　What you can expect from us:

　　We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

　　Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

　　IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

　　So, join us and you’ll become part of our ever-growing global family.

　　At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

　　As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.

　　Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

　　At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.