Join a diverse team of traditional and non-traditional backgrounds, workingtogether to solve complex problems the right way. You will be part of a teamimmersed in a startup-like environment where you will be challenged, butalso will immediately witness your contributions to Datadog. As part of theTier 2 Solutions team, you will be at the crossroads between Solutions,Engineering, Product, and our customers.

At Datadog, we place value in our office culture - the relationships andcollaboration it builds and the creativity it brings to the table. We operateas a hybrid workplace to ensure our Datadogs can create a work-life harmonythat best fits them.What You'll Do:Develop technical knowledge with Datadog Synthetic and Real User MonitoringFor Synthetic and Real User Monitoring, investigate customer escalations,lead technical calls with clients, and handle high priority issuesBuild out documentation and knowledge base articles for a variety oftechnologies in your product areaRun office hours and lead learning sessions for the Solutions teamPrepare the worldwide Solutions team for new products and features, ensuringthe technical proficiency of the teamPartner with Engineering and Product to identify areas of improvement tobetter serve our customersWho You Are:Self-motivated, detail-attentive, and have a desire for continuous learningA critical thinker who defaults to a client-centric approachA tinkerer with previous technical experience and a basic knowledge of LinuxA master at one thing: tell us all about itExperienced as a customer-facing Support or Solutions Engineer, andcomfortable working on difficult customer issuesAble to pick up new skills quickly and come up with creative solutions tocomplex problemsExperienced in multi-channel technical support at a SaaS company (2+ yearsof related experience)Datadog values people from all walks of life. We understand not everyone willmeet all the above qualifications on day one. That's okay. If you'repassionate about technology and want to grow your skills, we encourage youto apply.Benefits and Growth:Generous and competitive global and US benefitsNew hire stock equity (RSUs) and employee stock purchase planContinuous career development and pathing opportunitiesProduct training to develop an in-depth understanding of our product and spaceBest in breed onboardingInternal mentor and buddy program cross-departmentallyFriendly and inclusive workplace cultureBenefits and Growth listed above may vary based on the country of youremployment and the nature of your employment with Datadog.#LI-JO1

Datadog offers a competitive salary and equity package, and may includevariable compensation. Actual compensation is based on factors such as thecandidate's skills, qualifications, and experience. In addition,Datadog offers a wide range of best in class, comprehensive and inclusiveemployee benefits for this role including healthcare, dental, parentalplanning, and mental health benefits, a 401(k) plan and match, paidtime off, fitness reimbursements, and a discounted employee stock purchaseplanThe reasonably estimated yearly salary for this role at Datadog is:$80,000-$117,000 USD

About Datadog:Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rarecombination of growth and profitability. We are on a mission to break downsilos and solve complexity in the cloud age by enabling digitaltransformation, cloud migration, and infrastructure monitoring of ourcustomers' entire technology stacks. Built by engineers, for engineers,Datadog is used by organizations of all sizes across a wide range ofindustries. Together, we champion professional development, diversity ofthought, innovation, and work excellence to empower continuous growth.Join the pack and become part of a collaborative, pragmatic, andthoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife onInstagram, LinkedIn, and Datadog Learning Center.Equal Opportunity at Datadog:Datadog is an Affirmative Action and Equal Opportunity Employer and is proudto offer equal employment opportunity to everyone regardless of race,color, ancestry, religion, sex, national origin, sexualorientation, age, citizenship, marital status, disability, genderidentity, veteran status, and more. We also consider qualified applicantsregardless of criminal histories, consistent with legal requirements. Hereare our Candidate Legal Notices for your reference.Your Privacy:Any information you submit to Datadog as part of your application will beprocessed in accordance with Datadog's Applicant and Candidate Privacy Notice.

"At Datadog, diversity means making a conscious effort to reflect the manyexperiences and identities of the world outside, while treating each otherwith fairness and without bias. Inclusion is the choice we make every day tofoster an environment where people of all backgrounds not only belong, butexcel, so that together, as a company, we can succeed.Datadog is an Affirmative Action and Equal Opportunity Employer and is proudto offer equal employment opportunity to everyone regardless of race,color, ancestry, religion, sex, national origin, sexualorientation, age, citizenship, marital status, disability, genderidentity, veteran status, and more. We also consider qualified applicantsregardless of criminal histories, consistent with legal requirements."