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Technical and Support Administrator
Technical and Support Administrator-May 2024
Bracknell
May 1, 2025
About Technical and Support Administrator

  Join Ensign-Bickford Industries, Inc. (EBI) and you’ll be part of a team that leads science, innovation, and technology on different industry fronts. Working here will provide you with an exciting and motivating career full of development and growth opportunities throughout our businesses. We are a global company that prides itself on having passionate, diverse and dedicated employees who work together to achieve uncommon results.

  Job Description

  To support the routine laboratory operations, assist in setting up new services and help make process improvements by performing administrative tasks relating to Safety, Quality and Technical. This includes co-ordinating technical queries, administering process and information documentation, assisting with investigations, supporting with training, co-ordinating basic LIMS changes and other organisational tasks to support the business.

  To administer the process of issuing Standard Operating Procedures ensuring they have been checked by appropriate personnel to reflect current practise, be compliant with relevant quality / safety guidance and be technically sound.

  To create supporting documentation for new methods and process improvements using the relevant controlled documents system.

  To write and maintain accurate and accessible technical information sheets for customers and staff.

  To support Section Heads in ensuring all analytical staff are adequately trained and suitable records / evidence of competence are maintained.

  To help write up technical investigations, record admin changes, document the set-up of new services and support non-conforming work investigations.

  To help capture issues raised internally and externally for discussion and prioritisation at Technical Meetings.

  To attend and help administer the running of regular Technical Meetings.

  To help with incoming queries or requests to Technical Support, providing information, advice and capturing potential development opportunities or improvements.

  To request or make basic edits to the LIMS system in order to set up or improve lab processes.

  To assist with external audits or extension-to-scope accreditation applications by collating supporting information and documentation.

  To help with the development of new services by providing admin support in the creation of documentation and internal communications.

  To pro-actively seek to make practical improvements to methods and processes in terms of safety, quality of data, efficiency, and environmental considerations at every opportunity.

  To provide administrative support to Continuous Improvement (Kaizen) activities within the business by producing visual aids, process documentation, collating information and assisting with organising workshops, training and events.

  To conduct thorough Health and Safety investigations and Incident Reports to be presented to the Site Responsible Person in a timely manner and monitoring any actions on findings.

  To help administer the waste collection process.

  To support in staff welfare and site safety improvements through administrative or organisational tasks as required by the General Manager / Site Responsible Person.

  Any other reasonable requests to support the business as defined by the Service Support Manager.

  Ensign-Bickford Industries, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status.

  Ensign-Bickford Industries, (http://e-bind.com) (EBI), founded in 1836, is a privately-owned high technology conglomerate that participates in businesses that are relevant to the future of the world and have multigenerational growth prospects. Over the last 186 years, EBI has grown into a global science and technology leader in pet food science, space and defense, and diagnostic solutions. Our businesses are unified by a common shared operating system and a common set of Core Values.

  Watch the video above to learn more about some of the incredible challenges we take on every day to deliver the best product for our customers, and ultimately the world. The simple truth is: When you are a part of our team, you stand head and shoulders above the rest.

  We conduct business in a manner that reflects the highest human and ethical standards, with a commitment to mutually beneficial partnerships, and a belief in the efficacy of genuine economic and social service.

  Click here to learn about our Core Values (https://ensign-bickfordind.com/ebi-core-values/)

  AFB International

  AFB is the leader in pet food flavor enhancers. Ensuring product performance for pet food manufacturers—and their customers—is our business.⠀

  Cawood (https://cawood.co.uk/)

  Cawood is the UK’s leading scientific group, recognized for its technical capability and value-added service to customers in land-based industries.⠀ Ensign-Bickford Aerospace & Defense Company (http://www.ensign-bickfordind.com/subsidiaries/ensign-bickford-aerospace-defense/)

  EBAD is a global leader in precision energetic systems and other innovative explosives, non-explosive and electromechanical solutions for the defense and aerospace markets.⠀ EnviroLogix (http://www.ensign-bickfordind.com/subsidiaries/envirologix-inc/)

  EnviroLogix is an industry leader in the development and manufacturing of tests for the rapid detection of GMOs and mycotoxins throughout the worldwide food production chain.

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