Job Description

　　Accountable for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products and related implementation services. Maximize the customers' use of Support Services, drive a high degree of satisfaction, reference ability and protect/enhance revenue streams. Advocates for customer and becomes a trusted advisor aligning with the stakeholders of their assigned customers.

　　Leading contributor individually and as a team member, providing direction and mentoring to others. Build significant long-term relationships with key customer contacts. Understand the customer’s industry, as well as its technical and infrastructure environment, and translate it into Oracle solutions. Work collaboratively with Sales, the Customer Service Manager and the customers to determine their needs and identify appropriate solutions. Coordinate delivery of Support Services. Involvement in at least 5 successful customer engagements, focusing on customer service delivery and management. Conduct periodic Account Planning and Account Reviews, tracking and communicating status on complex projects including risk identification and mitigation recommendations. Execute Project Management principles - managing contract cost, resources and scheduling, scope and risk management. Identify and submit delivery leads for new opportunities and contract renewals. Has detailed knowledge and demonstrated execution of Oracle policies, procedures, reporting, escalation process and delivery tools with complex contracts. May take a project lead role. Work is non-routine and complex, involving the application of advanced technical/business skills in area of specialization.

　　7-10 years Enterprise implementation experience, IT Service management, Project management or Account Management experience and/or Advanced Educational degree. Project Management or Service Management certification is desirable - ITIL, PMP, Prince2 or University equivalent. Subject Matter expertise in industry or product(s). Ability to effectively communicate and engage with senior executives. Demonstrated expertise in large (multi-site or international) IT projects. Working Globally is desirable.

　　Responsibilities

　　Should be having experience of implementing and upgrade of Peoplesoft HCM, exposure to Indian Banking sector is a plus

　　Should have worked on the Support and Annuity customers

　　Must have written complex business logics and calculations

　　Need to contribute and manage in various streams of technical development like integration , data migration, reporting etc.

　　10+ years of industry experience in PeopleSoft HCM

　　Work experience in production support environment

　　Interface with the customer representatives as and when needed

　　Supervise all system administration, design, maintenance, and data modification functions for applications at customer places such as:

　　Oversee the technical development process

　　Good knowledge of Integrations with other 3rd Party Systems

　　Support other ASE tech developers in new component development

　　Lead efforts in maintaining optimal system performance and functionality and develop & implement improvement opportunities to increase effectiveness

　　Provide adequate communication to management on weekly basis for customers

　　Enhance and support automation activities utilizing existing technical capabilities

　　Assist and provide technical support on issues to team, to ensure proper root cause analysis and quick remediation

　　Provide guidance and support to the team on Peoplesoft as well and be the technical subject matter expert

　　Willing to travel to the customer’s locations within India

　　Your people responsibilities include

　　Building a quality culture

　　Lead by example

　　Ability to work closely with users and provide a high level of customer service in a friendly, professional manner

　　Strong analytical abilities and creative problem solving

　　Excellent communication skills across cultures in English

　　Integrity and a positive attitude

　　Reliability and being a cooperative team player, consideration and respect for others

　　Tact, patience, and the ability to handle stressful situations with aplomb

　　High flexibility and commitment to personal goals and directions

　　About Us

　　An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

　　In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

　　Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

　　At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

　　That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

　　Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

　　* Which includes being a United States Affirmative Action Employer