Tesla AdvisorJob CategorySales & Customer SupportLocationLynnwood, WashingtonReq. ID211229Job TypeFull-timeTesla participates in the E-Verify ProgramWhat to ExpectThe Tesla Advisor consistently delivers an incredible educational, immersive, and exciting experience to all of our current and future customers as well as create a memorable experience for our customers on delivery day. They constitute Tesla's front line and are our brand ambassadors, supporting our mission to accelerate the world's transition to sustainable energy.As a Tesla Advisor, you will support customers from the moment they walk into our showrooms to learn about Tesla through to their delivery day experience. We've created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying and delivery experience.To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.What You'll DoEngage walk-in guests promptly, personally, and with the goal of opening the conversation and ensuring they feel welcomeExcite, engage, and educate prospective customers and current owners through calls, emails, or text and outbound events to answer questions and educate them about Tesla's product offeringHelp Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling and copiloting Test Drives for individuals who exhibit purchase intent or potentialActively contribute to the achievement of monthly sales and delivery targets by achieving and exceeding individual Sales and KPI targetsEffectively present, sell, and support the delivery and installation of the entire Tesla eco-systemProvide the highest level of customer service throughout the full sales and delivery cycle & installation process, as well as continued support throughout ownershipPrepare, stage, and charge customer vehicles in advance of their scheduled delivery appointmentEducate new owners by conducting a comprehensive vehicle orientation, tailored to the individual customer's needs and comfort levelExecute customer documents on delivery dayDemonstrate a mastery of all Tesla products and servicesKeep up with EV industry trends and local incentivesConduct direct deliveries from Delivery Centers to customer homesPerform additional responsibilities as assigned to meet business needsWhat You'll BringAt least 1+ year of customer service and/or sales experience with proven track record to meet or exceed goalsPositive, enthusiastic, and passionate about the changes in the personal transportation industryAbility to understand and convey business issues and technical conceptsStrong sense of team mentality and reliabilityGreat attention to detail with strong organization and communication skillsProficient with Microsoft Office Suite and CRM toolsAbility to work evening hours, weekends, and holidays in a retail environmentAbility to obtain appropriate state licensing, where applicableMust have a valid driver's license in country of employmentCompensation and BenefitsBenefitsAlong with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna med