LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.

　　Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.

　　As a Technical Account Manager, you will provide exemplary technical service to LiveRamp’s most strategic customers to make them successful with the LiveRamp product suite. You will be the technical expert and trusted advisor to your customers, building strong relationships throughout their organization – from their delivery teams to their senior executives.

　　You will be responsible for:

　　Overall Program Management of Technical projects implemented with Strategic LiveRamp customers

　　Understanding in-depth how your customers are technically implemented and configured with LiveRamp, and continuously advising your customers on how they can improve their implementations to drive additional business value from LiveRamp

　　Providing technical and business context to internal teams when there is an issue related to your customer’s configuration, conveying what success looks like for your customer, and ideating on recommended solutions for your customer

　　Relaying the impact of system issues or outages to your customer, addressing all follow-up communications, and project managing technical needs associated

　　Designing and completing technical tests to improve the value that your customers derive from the LiveRamp platform or to understand the impact of upcoming product changes to your customers’ workflows

　　Collaborating with Product and Support teams to create customer-specific rollout plans for product updates and new product releases

　　Delivering required, unique customization in the platform on behalf of a customer, and working with Product & Engineering teams to move toward Product standardization

　　Understanding all technical cost-to-serve elements (e.g. ticket volume, cloud costs, etc.) associated with each customer and defining plans to improve upon these

　　Ongoing education with the customer to address technical and product capabilities of LiveRamp’s product suite

　　Maintaining comprehensive shared, internal technical documentation for your customers and providing regular Runbook updates to your customers

　　About you:

　　5+ years experience in enterprise level client facing work

　　You are a stellar client relationship manager with a proven history of client success/engagement/upsell with both technical and non-technical stakeholders at every level of the organization.

　　You are a product SME, fluid at scoping pre and post sales solutions, while troubleshooting complex technical issues with technical teams simultaneously.

　　Communication excellence is a given. You understand client use cases and are an expert at bridging the gap between the Client, Operations, Product, and Engineering.

　　Familiar with SQL and is comfortable building intermediary queries and modifying more complex ones (SQL experience from current or previous roles required) to analyze data

　　Familiar with command line / terminal environment and is comfortable handling / QAing / modifying customer data files

　　Working knowledge of Identity Resolution at the individual and household levels

　　Swiftly prioritizes and responds to ever-morphing, high-impact, urgent requests from multiple clients across multiple channels including Slack, video conference, email, in-person visits, etc.

　　You thrive with independent work, requiring little management, and are a creator of new paths forward.

　　BS in business, computer science or equivalent

　　Benefits :

　　People: work with talented, collaborative, and friendly people who love what they do.

　　In-Office Food: enjoy catered meals, boundless snacks, and the occasional food truck.

　　Fun: we host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.

　　Work/Life Harmony: flexible paid time off, remote work opportunities, and paid parental leave.

　　Whole Health Package: medical, dental, vision, and disability insurance. Plus mental health support (via Talkspace) and fitness reimbursement up to $100 per month.

　　Savings: our 401K matching plan helps you plan ahead.

　　Remote Work Support: a comprehensive program to assist you in setting up a home office that works for you

　　Location: Work in the heart of San Francisco, New York or Remote

　　The approximate annual base compensation range is $105,000 to $120,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.

　　More about us:

　　LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here (https://liveramp.com/diversity-inclusion-belonging/) to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.

　　We are proud to be an equal employment opportunity and affirmative action employer. We believe in diversity and do not discriminate based on race, color, religion, sex, age, national origin, veteran status, sexual orientation, gender identity, disability, or any other basis of discrimination prohibited by law.