At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.

　　Overview

　　Nielsen is seeking a client-centric Technical Account Manager to help lead and support client initiatives from technical kickoff through post-production. The ideal candidate will be experienced in providing top-tier client support in a technical capacity. This role requires you to be bilingual in both English and Spanish.

　　This position will initially require an on-site training schedule with the potential to eventually become hybrid or fully remote.

　　Our Mexico City Nielsen office is located at: Av. Javier Barros Sierra 555-Piso 7 y 8, Santa Fe, Zedec Sta Fé, Álvaro Obregón, 11510 Ciudad de México, CDMX

　　Job Responsibilities

　　Provide ongoing support for existing client implementations with multiple top tier accounts in parallel

　　Serve as Digital Ads technical expert during implementation processes, ensuring SLAs are achieved

　　Understand process dependencies and upstream and downstream impacts to other teams

　　Monitor and analyze campaign performance and conduct QC checks; consolidate data from QC checks and report results out to clients

　　Provide ad-hoc support to resolve technical issues for existing and future clients

　　Manage positive client relationships as the technical single point of contact for all aspects of client engagement, including client inquiries and troubleshooting implementation issues

　　Communicate openly and regularly with Client Services and Customer Success teams to escalate and quickly obtain issue resolutions for support questions

　　Lead ongoing calls with clients and maintain reporting/health of client accounts to proactively address client issues as needed

　　Translate previous experience and learnings from client implementations to new campaigns with limited incremental training

　　Qualifications

　　Bilingual: Fluent in both English and Spanish

　　4-year college degree OR 2+ years of comparable work experience

　　Proven record of delivering quality results on time

　　Ability to use critical thinking skills, apply logic to analyze data, draw conclusions, and provide advice / consultation to business leaders

　　Ability to communicate clearly, concisely, and effectively both verbally and in written communication

　　Proficient with Microsoft Office and/or Google tool suite

　　Proficient knowledge of ad serving, basic html, DMPs, DSPs, SSPs, and basic JavaScript

　　Ability to use discretion and exercise good judgment in making decisions

　　Strong interpersonal skills and the ability to effectively work across teams

　　Respond effectively to diverse individuals and promote understanding and partnership among them

　　Experience with Nielsen tools used in creating and maintaining Digital Ad campaigns

　　#LI-LE1