Why Choose Us?Novolex is a leader in packaging innovation, choice and sustainability. We manufacture products in paper, plastic and sustainable materials for the food, retail, health and industrial markets.$50,000 - $65,000* base salary + annual bonusMedical, dental and vision optionsWellness rewards to fund your HRA or HSAPaid holidays, time off, parental and other leavesFinancial protection benefits such as life, AD&D and disability insurance, and 401(k) Plan with employer matching contributionsEducation Support (for example, tuition reimbursement, Chairman's Scholarship, 529 College Savings Plan)Broad Based Employee Award Program-value sharing plan for all employees with one year of serviceEmployee Assistance Program and much more!*The range provided is based on cost of living/geography and what we believe is reasonable in the market at the time of posting. This role may be eligible for annual bonus and annual merit increase, as well as long term compensation. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors.Our Sustainability CommitmentThe Novolex sustainability vision is built upon three pillars: our products, our operations and our people. Each is critically important to our growth and future as a business. These pillars form the foundation of our company-wide commitment to sustainability, helping us achieve our ambitious goals through our wide-ranging initiatives.How You'll Perform the RoleIn this role, you will provide IT support for our Novolex staff. This position will include maintenance, analysis, problem solving, hardware and software installations, and act as point of contact for IT issues in your designated business unit. You will be responsible for administration and internal support of the company's PCs, printers, servers, company phones and related equipment.Essential Functions & Key Responsibilities:Provide IT tech support and resolve problems to the end user's satisfactionMonitor and respond quickly and effectively to requests received both in person and through our ticketing systemModify configurations, utilities, software default settings, etc. for the local workstationUtilize and maintain the helpdesk tracking softwareAssist with onboarding of new usersInstall, test and configure new workstations, peripheral equipment and softwareMaintain inventory of all equipment, software and software licensesPerform systems deployments in a timely manner for both new hires and equipment replacementsCreate, update, and administer users in Active DirectoryParticipate in Major Incident management and problem management with a focus on communication, workaround, and resolution for the end usersProvide first level support for printers, RF scanners, and all end user peripheralsWhat We Need From YouExcellent organizational and analytical skills.Attention to detail and accuracyExcellent logic and problem solving skillsAbility to work under deadlines.Ability to communicate with people at all levels of an organization in a professional mannerAbility to work independently with minimal supervisionBachelor's Degree in Information System or 3+ years IT business experienceComputer skills including Windows 10 & 11, Microsoft Office, MFA, ADExperience with ServiceNow or similar ticketing systemWhat You'll Get From UsBenefitsWith safety as our top priority and a commitment to employee well-being an important focus, we offer comprehensive and competitive benefits that include medical, dental and vision insurance (including Telehealth options) as well as a variety of other well-being resources focused on mental, p