Tech Consultant - L1

　　Req ID#: 378950

　　Hyderabad, IN, 500081Mumbai, AP, IN, 400072

　　Job Description:

　　SUMMARY

　　This Business Systems Analyst role is within the Digital Finance department of Foundever, with a focus on administration of our internal business spend management software Coupa. The analyst is expected to be a critical thinker who can work with teams across the organization to implement and support systems to improve daily employee efficiency and effectiveness.

　　DUTIES AND RESPONSIBILITIES

　　Provide global day-to-day end-user support and assist users with proactive best practices to enhance and increase their knowledge of our products and services

　　Document and test enhancements to our internal environments

　　Understand and analyze business objectives and functional requirements into technical solutions that account for integrations and other downstream impacts

　　Quickly identify business risks, inefficiencies, issues, and opportunities

　　Train and support Foundever’s internal user base, as needed

　　Ensure adherence to Foundever’s Global guidelines, standards, methodologies, and frameworks

　　MINIMUM QUALIFICATIONS

　　Education and Training:

　　High school Diploma and/or currently enrolled in a Bachelor’s degree from an accredited college or university in Business or Public Administration, Business Law, Finance, Purchasing, or closely related field.

　　Work Related Experience:

　　Minimum three (1) years progressively responsible experience in purchasing.

　　Knowledge, Skills and Abilities:

　　Two years of previous experience with Coupa, as part of an implementation or support team

　　Strong project management and documentation skills, with the ability to effortlessly multi-task while ensuring timely delivery of projects and, more importantly, valuable business results

　　Experience responding to production support requests and troubleshooting issues

　　Excellent customer service skills with a demonstrated ability to influence stakeholders and a record of exceeding customer expectations

　　Proven experience with business process optimization

　　Strong accountability, teamwork, and initiative

　　Excellent written and verbal communication skills

　　Possess complete integrity and a high sense of personal and professional ethics.

　　Supervisory Responsibility

　　This position has no supervisory responsibilities.

　　Position Type and Expected Hours of Work

　　This is a full-time position, working on Eastern Standard Time.

　　Additional Eligibility Qualifications

　　English required.​

　　Work Authorization

　　Applicants must be authorized to work in the country were applying, no legal assistant will be provided for work permits.

　　Job Segment: Testing, Systems Analyst, Project Manager, Technology