Tech Consultant - L1
Req ID#: 378950
Hyderabad, IN, 500081Mumbai, AP, IN, 400072
Job Description:
SUMMARY
This Business Systems Analyst role is within the Digital Finance department of Foundever, with a focus on administration of our internal business spend management software Coupa. The analyst is expected to be a critical thinker who can work with teams across the organization to implement and support systems to improve daily employee efficiency and effectiveness.
DUTIES AND RESPONSIBILITIES
Provide global day-to-day end-user support and assist users with proactive best practices to enhance and increase their knowledge of our products and services
Document and test enhancements to our internal environments
Understand and analyze business objectives and functional requirements into technical solutions that account for integrations and other downstream impacts
Quickly identify business risks, inefficiencies, issues, and opportunities
Train and support Foundever’s internal user base, as needed
Ensure adherence to Foundever’s Global guidelines, standards, methodologies, and frameworks
MINIMUM QUALIFICATIONS
Education and Training:
High school Diploma and/or currently enrolled in a Bachelor’s degree from an accredited college or university in Business or Public Administration, Business Law, Finance, Purchasing, or closely related field.
Work Related Experience:
Minimum three (1) years progressively responsible experience in purchasing.
Knowledge, Skills and Abilities:
Two years of previous experience with Coupa, as part of an implementation or support team
Strong project management and documentation skills, with the ability to effortlessly multi-task while ensuring timely delivery of projects and, more importantly, valuable business results
Experience responding to production support requests and troubleshooting issues
Excellent customer service skills with a demonstrated ability to influence stakeholders and a record of exceeding customer expectations
Proven experience with business process optimization
Strong accountability, teamwork, and initiative
Excellent written and verbal communication skills
Possess complete integrity and a high sense of personal and professional ethics.
Supervisory Responsibility
This position has no supervisory responsibilities.
Position Type and Expected Hours of Work
This is a full-time position, working on Eastern Standard Time.
Additional Eligibility Qualifications
English required.
Work Authorization
Applicants must be authorized to work in the country were applying, no legal assistant will be provided for work permits.
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