In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Cloud Operations & Innovation ( CO+I) Critical Enviorment Field Service Engineer (FSE).

　　Microsoft’s Cloud Operations & Innovation is the engine that powers our cloud services. As a CO+I FSE, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

　　Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

　　With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

　　Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!

　　Responsibilities

　　As a successful CO+I CE Field Service Engineer, your success will be measured by:

　　Data Center Operations

　　Ensures compliance with data center business units and service-level policies.

　　Engages with appropriate teams and resources to execute tasks or projects.

　　Manages programs associated with area of responsibility.

　　Demonstrates conscientiousness on cost adheres to budget requirements; keeps costs reasonable and contributes to staying within budget.

　　Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns.

　　Participates in Root Cause Analysis (RCA) process as appropriate.

　　Service Delivery

　　Maximize Critical Environment (CE) availability in conjunction with our landlord partners at our leased Datacenters and to ensure optimal operational efficiency

　　Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters

　　Reduce high-impact and human-error Critical Environment (CE) incidents year over year

　　Deliver on cost/energy efficiency initiatives

　　Support delivery of the Datacenter’s Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within our leased datacenters

　　Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed

　　Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and service-level agreements monitoring

　　Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and Landlord partners (including contributing to MBRs, QBRs)

　　Work with regional and global peers to share and build best practices across the entire datacenter portfolio

　　Data Center Work Environment

　　Shares best practices; assists others in learning role, process, procedures.

　　Provides mentorship across data centers for specific expertise.

　　Seeks training opportunities that meet the interest of the business as well as own career goals and objectives.

　　Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs.

　　Suggests improvements in implementation based on depth of understanding.

　　Contributes to a positive team environment by learning and adopting best practices.

　　Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team.

　　Ownership

　　In alignment with management priorities, holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service).

　　Supports escalation of issues to appropriate owner.

　　Qualifications

　　Required Qualifications:

　　High School Diploma or equivalent AND 2+ years experience delivering server and network deployment projects in large-scale environments

　　OR 3+ years' experience supporting IT equipment or related technology.

　　Background Check Requirements:

　　Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

　　Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

　　Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local [or applicable country] government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.

　　Preferred Qualifications:

　　3+ years’ experience in Critical Environment infrastructures (e.g.,Uninterruptible Power Supply, Generator, Air Handling Unit) or IT infrastructures (e.g., Servers, SANs, Networking, Capacity, Data Center Rack/Enclosures, Structured cabling.)

　　Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services

　　Experience working on large scale Critical Environment projects

　　Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.)

　　Data Center Operations Management IC4 - The typical base pay range for this role across the U.S. is USD $99,000 - $195,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $129,500 - $216,000 per year.

　　Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

　　Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .