Job Title: Team Lead Customer and Sales Support

　　Department: Commercial Operations, Service & VES

　　Reports to: Sr. Manager Customer and Sales Support EU

　　Location: Fellbach, Kempten

　　Working Model: Full-time, hybrid

　　GCRF-Level: M1

　　OTT HYDROMET CORPORATE SUMMARY:

　　OTT HydroMet is a global leader in hydrology and meteorology sensors, stations, and intelligent networks.  Our solutions provide valuable insights that help Water and Weather Experts protect lives, the environment and infrastructure. We serve customers worldwide with Sales and Service coverage in more than 90 countries and production facilities in the United States, Germany and The Netherlands. To achieve our ambitious goals, we hire diverse talent that shares our Core Value of “The Best Team Wins”. We invest in the development of our associates and provide them with opportunities for career advancement to help realize their full potential. Learn more about OTT HydroMet at www.otthydromet.com .

　　OTT HydroMet is a wholly owned subsidiary of Veralto Corporation, a $4.8B global leader in essential technology solutions.

　　POSITION SUMMARY:

　　At our sites in Fellbach or Kempten, we are hiring for two Team Leads to drive our business in Hydro+Met in Europe and High Growth Markets.

　　The Team Lead Customer and Sales Support is roughly 50% of the time providing leadership and development of the company’s customer & sales support function and 50% doing customer and sales support operational work.

　　This position leads teams in several locations and is responsible for delivering successful customer outcomes, driving customer satisfaction, on-time delivery and revenue achievement. The Team Lead reports to the Sr. Manager Customer and Sales Support EU and acts as a Business Partner for the Sales team.

　　ESSENTIAL DUTIES AND RESPONSIBILITIES:

　　Provides leadership and direction to team of 5-8 direct reports, owns functional role and spends time in the field or via phone for coaching sessions nurturing high performing sellers

　　Directs and completes activities for quoting, order management, lead qualification and other customer requests

　　Establishes standard work / tasks across the sites to drive focus, productivity and customer satisfaction and optimizes processes

　　Ensures the team is doing the rights things (focusing on the critical few) and doing things right (leveraging Veralto Enterprise Systems and best demonstrated practices)

　　Achieves Key Performance Indicators on OTD and customer satisfaction as agreed upon with Senior Management

　　Drives and measures customer satisfaction and identifies plans for continuous improvement

　　Coordinates customer related matters with other functional teams including Sales, Marketing, Finance and Operations

　　Collaborates with Sales, Finance and Operation to achieve revenue, on-time delivery and planning accuracy targets

　　Critical Competencies and Leadership Anchors :

　　Builds and develops an engaged, high-performing and growth-oriented team and organization in which people want to do their best

　　Creates an environment, which leads to the most efficient and effective work processes

　　Continually searches for ways to increase customer satisfaction (internal and external) and defines new and better ways to exceed customer expectations

　　Holds self and team accountable for actions to achieve results and drive sustainability

　　Utilizes critical thinking to analyse and solve problems

　　Effectively copes with change and helps others to deal with ambiguity and respond to the impact of change

　　Communicates clearly and transparently

　　10+ years of experience in Customer Support / Order Management

　　Positive, “yes, we can do” attitude

　　Ability to resolve associate and customer complaints/problems and provide follow up

　　Languages: German and English required, additional languages are a plus

　　At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

　　If you’ve ever wondered what’s within you, there’s no better time to find out.

　　Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.