Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Tandem/HPE Technology Support Lead in Consumer and Community Banking, Consumer Card Technology, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking in the day-to-day maintenance of the firm's systems will be your go to and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm

Execute policies and procedures that ensure operational stability and availability

Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools

Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration

Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services

Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud

Proficient in observability and monitoring tools and techniques

Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Advanced in one or more programming language(s) including C, C++, COBOL, or TAL

Proficiency in automation and continuous delivery methods

Development experience on the TANDEM / HPE NonStop platform, (GUARDIAN / OSS),

Hands-on TANDEM/NonStop X Systems development; Using Tools and Languages TAL, TACL, Tandem COBOL, COBOL, C, C++, JAVA; ENSCRIBE, ENFORM, SQL MP / MX, TANDEM pathway, FUP, BATCHCOM, SQLCI, Host security module, tokenization and encryption

Preferred qualifications, capabilities, and skills

Working knowledge in one or more general purpose programming languages and/or automation scripting

Practical experience with public cloud

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary

Jersey City,NJ $137,750.00 - $190,000.00 / year