Systems Section Manager - Network Infrastructure and Services

　　Augusta , Maine , United States | Office of Information Technology | Full-time | Partially remote

　　Apply by: Feb. 6, 2024

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　　MAINEIT

　　SYSTEMS SECTION MANAGER

　　NETWORK INFRASTRUCTURE AND SERVICES/NETWORK SECURITY OPERATIONS

　　Opening Date: January 23, 2024

　　Closing Date: February 6, 2024

　　Job Class Code: 0385

　　Grade: 31

　　Salary: $76,739.52 - $104,470.08(includes 10% recruitment stipend)

　　Position Number: 016301301

　　Are you looking for a career where you can make a difference? Do you enjoy working in a team environment? Most importantly do you want to live, work, and play in the beautiful State of Maine?

　　OVERVIEW:

　　The Department of Administrative and Financial Services (DAFS) Office of Information Technology (OIT) provides information technology support to over 13,000 employees. OIT oversees large scale enterprise telecommunications platform that supports critical and diverse business needs of the State of Maine and its agencies.

　　ABOUT THE JOB:

　　The Office of Information Technology provides a full range of enterprise technologies to support the citizens of Maine. This position is responsible for the MaineIT Network Security Operations Section that support the State of Maine and its constituents. This position will oversee the tools, staff and process used to provide Firewall, and secure Internet services. This position will be responsible to ensure both internal and external connections required by the State of Maine and external vendors are secure. This position is responsible to work with subordinates, senior IT management, internal partners and external vendors to ensure our customers can achieve their business goals. This position is an integral member of our IT leadership/management team and will play a critical role in helping serve the citizens of Maine through the provision of vital enterprise IT services.

　　WHAT WILL YOU DO?

　　In this role, you will be able to demonstrate leadership skills by managing the Network Services group responsible for Network Security Operations for the State of Maine. This position is responsible to manage the teams operating Perimeter and Data Center Firewalls, Remote Access Services, DNS\DHCP services and Web Application Firewalls. Direct supervision of this staff in day-to-day operations is expected. The position will also interact with a full range of IT staff from all areas of the enterprise, as well as business partners, vendors and consultants.

　　MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do. At MaineIT we:

　　Practice Customer-focus, ensuring that our customers are heard and their needs are met.

　　Hold ourselves to a high level of Accountability by being transparent with our stakeholders.

　　Maintain an effective level of Responsiveness by providing timely updates in a proactive manner.

　　Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors.

　　WHAT’S IN IT FOR YOU?

　　You will have a chance to show off your skills, and work in a collaborative team environment with highly skilled technical and business-minded individuals. You will have opportunities to grow, develop, and learn new skills as we advance to newly developing technologies. You will be working in an environment that cares about people and in a place where we enjoy our work. You will be expected to manage your work at the highest technical level with a professional image and limited supervision.

　　Representative Tasks of the Position:

　　The selected candidate must be proficient and effective in managing a team of IT professionals. They must be able to accomplish tasks in a timely manner with limited supervision. Knowledge, skills and abilities required include

　　The ability to direct a staff of technical personnel to ensure established goals are met in a timely and efficient manner, while ensuring that the highest level of service is maintained.

　　The ability to establish and maintain various performance measurements, adjusting operations to ensure the highest possible value of goods and services are rendered across the enterprise.

　　Establishing and maintaining high performance standards.

　　Mentoring and evaluating employees to provide information, identify work related problems and develop solutions.

　　Coordinating and conferring with various other areas of the Enterprise and Vendors to accomplish established goals and objectives.

　　Establish development plans and assist staff with established technical training to maintain and enhance staff proficiency.

　　Advising management regarding the need for additional personnel, equipment, or new services, and assisting in the development and execution of the activity budget to ensure section has required resources.

　　Negotiating and managing a wide variety of IT vendor contracts for goods and services .

　　A bility to manage and oversee multiple projects/activities simultaneously.

　　Ability to communicate effectively both verbally and in writing at the technical and non-technical level.

　　Knowledge to develop and manage technical business/manufacturing processes.

　　Knowledge to measure and improve the quality of operations according to best practices of the industry.

　　Knowledge of modern management principles, practices and techniques.

　　Knowledge of performance review and evaluation principles and practices.

　　Knowledge of contracts, SLA’s and vendor/contract management.

　　Ability to motivate people and build effective teams.

　　Ability to handle difficult situations and provide resolutions to conflict in a professional manner.

　　Ability to communicate orally and in writing with people having a wide variety of knowledge and expectations.

　　Ability to develop and provide effective performance reviews are in place for staff and provide a leadership guide to the technical IT staff.

　　Understanding of customer relationship best practices.

　　Demonstrated desire to exercise accountability in a professional manner.

　　Demonstrated ability to respond in a timely and effective manner.

　　Understanding of empathy and how to exercise it with a variety of personalities.

　　Understanding of emotional intelligence principles.

　　Ability to listen and understand first before responding.

　　MINIMUM QUALIFICATIONS:

　　Ten (10) years data processing/telecommunication system experience including at least six (6) years experience in the appropriate area of specialization and two (2) years of supervisory/ managerial experience -OR- a related Bachelors Degree and 6 years data processing/telecommunication system experience including at least four (4) years experience in the appropriate area of specialization and two (2) years of supervisory/ managerial experience -OR- a related Masters Degree and four (4) years data processing/telecommunication system experience including at least two (2) years experience in the appropriate area of specialization and two (2) years of supervisory/ managerial experience.

　　Preference will be given to individuals who have knowledge and experience with the following in an enterprise environment:

　　The implementation, maintenance, and management of network security platforms, applications and teams.

　　Current network security or network related certifications.

　　The selected candidate will be required to sucessfully pass the required background checks as a condition of employment.

　　BENEFITS:

　　No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

　　Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays , 12 days of sick leave , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

　　Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($10,150.80-$11,942.16 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

　　Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements .

　　Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).

　　Retirement Plan – The State of Maine contributes 13.41% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.

　　Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.

　　Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.

　　Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office .

　　Living Resources Program – Navigate challenging work and life situations with our employee assistance program.

　　Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive four weeks of fully paid parental leave . Additional, unpaid leave may also be available, under the Family and Medical Leave Act (https://www.maine.gov/bhr/state-employees/rules-policies/policy-practices-manual/Employee-Rights-and-Responsibilities-Federal) .

　　Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

　　Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness (https://www.maine.gov/bhr/oeh/) .

　　There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

　　Thinking about applying?

　　Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.