The Technology Research and Response team is hiring an IT System Manager. Are you passionate about being the voice of both internal and external clients throughout the elevation lifecycle? Do you get energized by facilitating the planning, scheduling, and certification of new/enhanced technology? If so, then this role may be for you! This is an exciting opportunity to join the team that leads intake, triage, and distribution of cross-cutting initiatives for Personal Investor Technology and Client Experience & Digital (CXD).

　　As the System manager, your body of work includes, but is not limited to, technology changes (software and/or hardware) that require work by multiple CXD & PI Tech families. Some of this work may even originate from outside of CXD or Personal Investor entirely. This team has the ability to make a large impact on the organization. You'll be coordinating work across 300 product teams. Even the smallest change or optimization in the space may have a large ripple effect.

　　In his role, you will:

　　Hire, evaluate, and supervise crew. Provide guidance and training as necessary to develop crew. Set performance standards, review performance, and make informed compensation decisions in accordance with all applicable Human Resources policies and procedures.

　　Provide the most senior level IT technical lead and architecture services and direction for critical software, middleware, or hardware projects on multiple platforms. Provide technical expertise and complete complex development, design, implementation, architecture design specification, and maintenance activities.

　　Lead and ensure the viability of IT deliverables. Provide development and architectural options and approve the team's technical deliverables. Conduct testing, including functionality, technical limitations, and security. Provide production support for products.

　　Identify potential solutions and approve technical solutions proposed by team members. Elevate complex technical issues to IT experts. Resolve technical problems discovered by testers and internal clients. Respond to and resolve technical issues in a timely manner. Research issues and perform root cause analysis. Anticipate technology problems and prevent them. Resolve potential technology problems implemented by less experience staff before they cause an issue.

　　Communicate with key stakeholders on project issues and implications. Evaluate the impacts of change requests on technologies and effectively persuade and influence others on ideas.

　　Maintain a current and working knowledge of IT development methodology, architecture design, and technical standards. Mentor IT staff and identify training needs. As new standards are instituted, ensure their usage by team members. Learn, and apply new technology quickly, and is well versed on the latest technologies and tools supporting software development in the industry. Assist with the creation of strategic product roadmaps.

　　Review and approve documentation and diagrams created by IT team members. Write documentation, including technical standards and processes.

　　Identify opportunities for continuous quality improvement of technical standards, methodologies, and technologies.

　　Develop code and test artifacts that reuse subroutines or objects, is well structured, backed by automated tests, includes sufficient comments and is easy to maintain. Write programs, appropriate test artifacts, ad hoc queries, and reports. Employ contemporary software development techniques to ensure tests are implemented in a way that supports automation.

　　Thoroughly understand and comply with Information Technology and Information Security policies and procedures, and verify that deliverables meet requirements. Work across organizational lines to improve both IT and Information Security policies and procedures.

　　Maintain a broad understanding of the roles of front, middle and back office, and design systems to enable efficient business processes while maintaining necessary controls. Maintain a broad understanding of the roles of external partners and design systems to enable efficient business processes while maintaining necessary controls.

　　What it takes:

　　Minimum of ten years related work experience, with at least five years of development experience.

　　Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.

　　Special Factors

　　Sponsorship

　　Vanguard is not offering visa sponsorship for this position.

　　About Vanguard

　　We are Vanguard. Together, we’re changing the way the world invests.

　　For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

　　We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

　　Inclusion Statement

　　Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

　　We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

　　When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

　　Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

　　How We Work

　　Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

　　Vanguard, one of the world's largest investment management companies, serves individual investors, institutions, employer-sponsored retirement plans, and financial professionals. We have a diverse and talented crew with a culture that promotes teamwork, along with an unwavering focus on serving our clients' best interests.

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